Setup and guides

How to set up and configure your Shaw Business @shaw.ca email

Learn about the main types of email settings for business use. Use this guide to set up your business @shaw.ca email accounts and learn tips on how to choose between POP, IMAP, and Exchange servers.

Email setup & guide

ComplexityEasy

Did you know that using Shaw’s outgoing email settings for non-Shaw email addresses is neither supported nor recommended for authentication and security reasons?

  • Check community.shaw.ca for email setup instructions for individual devices and email programs.

  • Always use authentication to reduce chances that sent emails get blocked or junked by the recipient’s email server.

  • Always use encryption to protect messages and passwords from being easily viewed by others.

  • Update older passwords for better security. Weak passwords make your email account vulnerable to hackers, and any hacked email address can cause a temporary suspension of access.

    1. Visit myshaw.ca to update passwords.
    2. Look for email management under 'Internet'.
    3. For the best security, the new password feedback should say 'Secure'.

    Use the chart listed below to determine the settings you will need according to the server option you choose

Did you know that using Shaw’s outgoing email settings for non-Shaw email addresses is neither supported nor recommended for authentication and security reasons?

  • Check community.shaw.ca for email setup instructions for individual devices and email programs.

  • Always use authentication to reduce chances that sent emails get blocked or junked by the recipient’s email server.

  • Always use encryption to protect messages and passwords from being easily viewed by others.

  • Update older passwords for better security. Weak passwords make your email account vulnerable to hackers, and any hacked email address can cause a temporary suspension of access.

    1. Visit myshaw.ca to update passwords.
    2. Look for email management under 'Internet'.
    3. For the best security, the new password feedback should say 'Secure'.

    Use the chart listed below to determine the settings you will need according to the server option you choose



Choosing between POP, IMAP, and Exchange email settings
You will need to choose between different types of servers when you set up your email account. There are a few key questions to ask yourself to help you make the most suitable choice:

  • Do you want your list of emails to automatically update to more than one device when you read, delete, or move an email to another folder? Choose IMAP setup or Exchange setup.
  • Do you want to synchronize contacts, calendars, and reminders across more than one device? Choose Exchange setup.
  • Are you the only person looking at this email account or do other people use the account too? If multiple people need to access the email account, choose IMAP setup or Exchange setup.

This chart can help make your decision:

Server Type Synchronizing Emails Synchronizing Contacts, Calendars, Reminders Other Comments
POP No No Grabs a copy of your email messages to save on the local device. The email program is set to either leave a copy on the server or delete the message from the server (based on that program's settings).
IMAP Yes No Synchronizes emails with the server/webmail and any other IMAP or Exchange devices.
Exchange Yes Yes Availability varies by device. Most secure option.

There are a few more key points to consider to help you make a suitable decision:

  • Synchronized accounts depend on messages being in the server/webmail, so any POP setup should keep messages on the server or else they will disappear from Webmail/IMAP/Exchange.
  • It may be best that at least one PC gets messages via POP to prevent any unintended loss of emails. Since POP doesn't sync with the server, if an account gets compromised, messages could be lost from the server. Messages on a POP device will never disappear from that POP device.
  • For complicated setups, it may be best to consult your IT department for more advice.


Using non-Shaw email accounts Shaw Business only supports and troubleshoots delivery from @shaw.ca or Shaw Hosting email addresses. The outgoing delivery of non-Shaw email accounts cannot be guaranteed through Shaw SMTP servers as we have no ability to verify the sender's authenticity.

  • These unauthenticated attempts can result in sending limits, failed delivery without failure notifications, or emails tagged as suspicious or junk by the recipient’s mail server. Unauthenticated email sending is unreliable, so it is not recommended and not supported.


Non-Shaw emails

  • For third-party hosted domains, contact the provider. Virtually every email hosting service would be happy to give you the authenticated outbound SMTP settings to use for their email service. This will improve the reliability of your email reaching the recipients quickly and with less chance of being tagged as junk/spam.
  • If you use an on-site mail server for your own domain, it will be important to maintain your own outbound mail settings, spam filtration, and security. Shaw Business cannot assist in maintaining your on-site mail server. Consultation with an IT person may be needed for the configuration, security, and patching of your on-site server.
  • If you have a static IP, Shaw Business will assist with Creating PTR Records (sometimes known as reverse DNS). This will help point back to your email server for authentication purposes.
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