All your questions answered about Rogers & Shaw coming together.


Rogers and Shaw have come together to bring you the latest network technology. Rest assured, your current services will continue as usual. Please check back periodically for updated FAQ on new and improved features. In the meantime, see our FAQ below.

Rogers & Shaw FAQ

Are Shaw and Rogers now one company?

Yes, Shaw and Rogers came together in April 2023. Together we are investing in Western Canada to deliver more choice, connectivity, and innovation.

I am a Shaw Business customer, are my products and services changing?

Will Shaw change its name to Rogers?

Billing & Account FAQ

What will happen to my Rogers or Shaw products and business services?

You will begin to see your SmartSuite of products renamed to Advantage within your billing and account info.

Your invoices are also getting a fresh new look, but how you access your bills and manage your account will also remain the same and you will continue to pay Shaw.

Will my current account number change?

Can I continue to have both Rogers and Shaw business services?

How will I be billed for my services? Will both Rogers and Shaw Business services be invoiced in one combined bill?

Do I need to update my pre-authorized payments or banking details?

Does Shaw offer any Rogers Business services now?

Will I still have access to My Shaw account?

Will my existing Shaw Business contract be affected?

Will I need to replace any of my existing equipment?

Who do I contact for help with my business account? How do I reach them?

Service FAQ

Will there be any changes to my existing business services?

At this time, there will be no impact to your existing Shaw Business services apart from naming and branding changes. You can expect the same quality experience that you enjoy today. If there are any changes, we will communicate them.

What if I want to switch or update my current Shaw Business services?

Will my Shaw email address change?

Where do I go for support for my current services?

Where should I go to follow Shaw Business and Rogers Business on social media?

Will I need to replace any of my existing Shaw Business equipment?

Where can I find more information about Shaw Direct satellite TV services or contact Shaw Direct?

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