Hotel Managed WiFi - Gateway Migration

WHY ARE WE DOING THIS MIGRATION?

We know how important connectivity is to your business, which is why we want to ensure you have the best technology available. Installing this new hardware ensures you get the best experience so you can continue connecting with your staff and guests. This migration is a mandatory change and cannot be opted out from.

WHAT PRODUCTS ARE INVOLVED WITH THIS MIGRATION? MY PHONE, INTERNET OR TV?

This change is specific for your hospitality WiFi and casting. Your phone, TV and other Rogers Business services will not be affected.

HOW MUCH WILL THIS COST ME?

You will not be charged any additional installation or service costs. If you’re invoiced by your PMS vendor for any additional work, Rogers will reimburse you for this expense.

WHEN WILL THIS INSTALL TAKE PLACE?

As soon as we receive the required information listed below from you, we will schedule an installation based on PMS vendor availability. This can take approximately 4-6 weeks.

HOW WILL IT IMPACT MY BUSINESS? HOW LONG WILL IT TAKE?

As this is a new, state-of-the-art product, the installation could take two or more days as some additional testing might be required to make the transition as smooth as possible. At the time of transition, expect WiFi outages for up to four hours for testing and integration completion. We will not proceed with the transition until we have confirmation there will be no impact to current site events. We will keep you informed at the earliest, so you are prepared for any extended downtime outside the four hour timeline provided.

IS THERE ANY ADDITIONAL LEARNING REQUIRED OF MY STAFF?

There will be no further requirements for your staff to learn how to use the WiFi portal, as this product comes with a WiFi code printer which allows on demand WiFi codes for hotel guests.

PMS interface requirements are only applicable to customers with PMS Integration (does not include casting-only hotel customers, Community Living WiFi customers, or those with custom solutions). Below is the information we will need from you for your install. If you don’t know these, please connect us with your IT site contact.

1. Physical port number on your switch that can be used.
2. Static private IP on your network with subnet and default gateway for PMS and Gateway to interface.
3. IP, Subnet, and default gateway of your PMS server or front desk computer.
4. Any changes to your wireless or network requirements (such as SSIDs).

WHAT INTERFACE DO I NEED TO ORDER?

Your Rogers project coordinator will advise you of the model number you will need to order from your PMS vendor.

WHY IS AN ADDITIONAL INTERFACE REQUIRED?

To avoid a multi-day service outage, we install the services in parallel. We need a second interface to duplicate the existing setup so we can proceed with implementation and cutover when the new hardware is installed and ready.

WHEN DO YOU NEED THIS INTERFACE BY?

As soon as possible. We cannot proceed with the implementation until this interface is ordered and we need to arrange the integration for a date that works for your PMS vendor. Please provide the following from your IT team. It is critical we have this information prior to installation:

• Available static LAN IP address with subnet and default gateway IP. This will allow the PMS and our equipment to communicate with each other.
• IP, Subnet, default gateway IP and protocol port number of front PMS server or front desk computer. This helps us better understand your network.
• Available network port on your switch to plug in our hardware.

MY PMS IS CLOUD BASED, WHY DO YOU NEED THIS INFORMATION?

Even though the PMS is cloud based, if the FIAS / MICROS 4700 interface communicates with a local PC that is on-site, a true cloud-based PMS interface will use the HTNG protocol, not FIAS / MICROS 4700.

I DO NOT HAVE A PMS SERVER WHAT DO I DO?

If you don’t have a PMS server, we will connect the hardware to your office computer.