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Setup and guides

How To: Set up and use Advantage Voice Disaster Redirect

Contents
Overview

Setting up Disaster Redirect ensures that your calls will be redirected and your customers will still be able to reach you if your Advantage Voice (formerly SmartVoice) service is down.

Hunt Group disaster redirect

Unanswered calls to your main Hunt Group can be forwarded to a number you specify.

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Group Services tab.
  4. Click Site Services and select Hunt Group from the dropdown list.
  5. Select the phone number you want to modify from the dropdown list.
  6. Under Not Reachable Settings, you can:
    • Select the Enable Call Forwarding Not Reachable checkbox and enter a phone number in the Call forwards to field.
  7. Click Save.

Individual line disaster redirect

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Disaster Redirect tab.
  4. Under Disaster Redirect, you will see a chart filled with all members of your group.
  5. In the* Redirect number* column, enter a phone number for each user you want to enable Disaster Redirect for.
  6. Click Save.

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