Setup and guides

How to set up and use Disaster Redirect with your SmartVoice service

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  • How to set up and use Disaster Redirect with your SmartVoice service

Learn how to set up and use Disaster Redirect in the event that your SmartVoice service is down so your customers can still get through to you. Have a plan to redirect calls so your business is not disrupted.

Configuring Disaster Redirect

ComplexityMedium

Did you know

Auto Attendant/Hunt Group Number will always work because they are not housed on site.

Only the group administrator can modify Disaster Redirect by logging in to https://smartvoice.shawbusiness.ca with the group admin credentials.

Did you know

Auto Attendant/Hunt Group Number will always work because they are not housed on site.

Only the group administrator can modify Disaster Redirect by logging in to https://smartvoice.shawbusiness.ca with the group admin credentials.


Disaster Redirect in action

Once set up, there is no further intervention needed during a no dial tone situation. If you experience interruptions to service for any reason, your calls will be forwarded to the redirect number. you chose.

Follow these steps to configure Disaster Redirect:

  1. Select the Disaster Redirect tab.
  2. Enter redirect numbers into each entry you wish to enable redirect for.
    • In your view, User ID, Name, and Number fields will auto-populate with all members within your group. This cannot be changed from this view.
  3. Click Save at bottom when you are finished.

SmartVoice Disaster Redirect
SmartVoice Disaster Redirect

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