Troubleshooting

How to set up SmartVoice call blocking

Learn how to use the SmartVoice features Selective Call Acceptance and Selected Call Rejection to help you block unwanted callers from getting through.

About SmartVoice Call Blocking

ComplexityEasy

As part of your business phone solutions, these features help you block unwanted callers from getting through. Both services are essentially the same but are used to manage different types of numbers.

  • Selective Call Acceptance: Used to manage group features (like a main line hunt group) and has the ability to block callers (managed online). This is managed by the group administrator.

  • Selective Call Rejection: Used to manage a direct line's ability to accept calls selectively (managed online or by * codes). This is managed by the individual user.

As part of your business phone solutions, these features help you block unwanted callers from getting through. Both services are essentially the same but are used to manage different types of numbers.

  • Selective Call Acceptance: Used to manage group features (like a main line hunt group) and has the ability to block callers (managed online). This is managed by the group administrator.

  • Selective Call Rejection: Used to manage a direct line's ability to accept calls selectively (managed online or by * codes). This is managed by the individual user.


Some key points about blocking calls:

  • To help block solicitation calls, sign up all your phone numbers with the Government of Canada's National Do Not Call List. (Key details of how their system works, along with tips, are listed on their site.)
  • Because unwanted callers may try calling multiple numbers at your business, you may need to set up blocks on a few of your phone numbers to stop them.
  • Some fraudulent callers will keep changing the number in the incoming call display. These may prove harder to block unless they all come from the same area code (see Wild Card info below).
  • Blocked callers will hear a message stating, "The party you are trying to reach is not accepting calls at this time."

Using Wild Cards to block whole areas of callers

Enter the start of phone number followed by star (*) to block calls by area code (NPA) or prefix (NXX). For example:

  • 555* will block all calls from the 555 area code.
  • 555619* will block all numbers that start with 555-619 in the format XXX-XXX-XXXX.
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How do I set up SmartVoice Selective Call Acceptance?

ComplexityMedium

Selective Call Acceptance is a group feature that is part of your SmartVoice business phone solution and is managed online using the group administrator's credentials.

This can only be configured by the Group administrator by logging into the group admin SmartVoice portal with your credentials.

Selective Call Acceptance is a group feature that is part of your SmartVoice business phone solution and is managed online using the group administrator's credentials.

This can only be configured by the Group administrator by logging into the group admin SmartVoice portal with your credentials.

  1. Select the Group Services tab.
  2. Select the Site Services drop-down, select the required item (e.g., 'Hunt Group'), then use the Select… drop-down to choose a service to manage.

Hunt group call waiting
Hunt group call waiting

  1. Select the Calling Features tab.
  2. In the Incoming Calls section, find Selective Call Acceptance and press Edit.
    • If you don't see this option, call in to Business Technical Support to get this feature added.

Manage SmartVoice call acceptance
Manage SmartVoice call acceptance

Management

Once in the Edit view, you can:

  1. Activate a service by adding a rule or deactivate a service by removing all existing rules.
  2. View and edit existing rules.
  3. Add new rules.

Note that using Selective Call Acceptance requires adding a first rule to accept all calls. To do this:

  1. Select Add Rule.
  2. Create a first rule to accept all calls.
    • Description: Accept calls
    • Time Schedule: Every Day All Day
    • Holiday Schedule: None
    • Calls from: Any phone number
    • Press Save to add the rule.

Selective call acceptance rule
Selective call acceptance rule

  1. Create additional rules to suit your needs.
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How do I block calls to my individual SmartVoice line?

ComplexityMedium

You can use the SmartVoice feature Selective Call Rejection to view and manage which calls to block. This features is found online by logging in to your user portal or directly from your phone.

Note: Additional blocks will automatically be created by the system when you report calls as malicious using the * 57 Call Trace service. To block a number or manage the service with your business phone:

  • Press * 60 and follow the prompts.
  • Only works for direct lines, not hunt groups.
  • If this option doesn't work for you, call in to Business Technical Support to get this feature added on to your plan.

You can use the SmartVoice feature Selective Call Rejection to view and manage which calls to block. This features is found online by logging in to your user portal or directly from your phone.

Note: Additional blocks will automatically be created by the system when you report calls as malicious using the * 57 Call Trace service. To block a number or manage the service with your business phone:

  • Press * 60 and follow the prompts.
  • Only works for direct lines, not hunt groups.
  • If this option doesn't work for you, call in to Business Technical Support to get this feature added on to your plan.

You can do this online by logging into your individual SmartVoice portal with your credentials.

  1. In the Calling Features tab, scroll down to the Incoming Calls section.
  2. Find Selective Call Rejection and press the Edit button.
  3. If you don't see this option, call in to Technical Support to get this feature added on to your plan.
    • SmartVoice Business Phone - Calling Features - Incoming calls - Selective call rejection

Manage selective call rejection under Calling Features
Manage selective call rejection under Calling Features

How to manage Selective Call Rejection

Once in the Edit view, you can:

  • Activate a service by adding a rule or deactivate a service by removing all existing rules.
  • View and edit existing rules.
  • Add new rules.
  1. Select Add Rule or edit an existing rule.
  2. Manage your options as needed.
    • Unlike Selective Call Acceptance for group features, no general acceptance rule is needed here.
    • Press Save to complete a rule.

Configure selective call rejection
Configure selective call rejection

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