How to set up Advantage Voice call blocking

Advantage Voice call blocking services stop unwanted callers from getting through.

Group administrators can use Selective Call Acceptance to block callers from reaching a Hunt Group.

Blocked callers will be told “The party you are trying to reach is not accepting calls at this time.”

1. Login to voiceportal.shawbusiness.ca as an individual user.
2. Select the Selective Acceptance icon.
3. After selecting the Selective Acceptance icon, select the plus icon (+) on the right-hand side of the portal to add a new rule.

A sub-menu will appear below to which fields can be filled out: Description - Use this field to use naming conventions to identify your rule easily

Do Not Accept Call - Activate this field if you do not want to accept calls based on condition(s); current default option is that you will accept calls based on condition(s)

Selected Time/Holiday Schedule - Select a time schedule that you have built. To learn more about building time and/or holiday schedules, refer to ‘Schedules’ section of the user guide

Calls From - You can specify what type of calls this rule applies

1. Any number
2. Specified Only
   • Any private number
   • Any unavailable number
   • Specific phone numbers

4. After building your rule, select Save on the top right-hand side of the portal to accept these changes.

To avoid solicitation calls, register all of your phone numbers with the Government of Canada's National Do Not Call List.

• Some fraudulent callers will keep changing the number in the incoming call display. These may prove harder to block.

• You can use “wild cards” — a few numbers with a trailing asterix (✱) to block callers by calling area. For example, blocking 555✱ would block all calls from the 555 area code. Blocking 555619✱ would block all numbers that begin with “555-619” in the standard 10-digit format (XXX-XXX-XXXX).

• Additional blocks will automatically be created by the system when you report calls as malicious using the ✱57 Call Trace service.