Troubleshooting

How To: Set up SmartVoice group paging

Contents
Overview

You can page a group of other SmartVoice users within your organization by dialing a phone number or extension assigned to your group. Pages are sent to desk sets only — not SmartVoice apps.

Customize a paging group

Paging groups are made up of originators and targets. Users added to the Assigned Originators list have permission to page other users. Only users added to the Assigned Targets lists can be paged by originators.

To add users to the originator list:

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Group Services tab.
  4. Click Site Services and select Group Paging from the dropdown list.
  5. Under Group Paging, select a paging group from the dropdown list.
  6. Click Search.
  7. Under Paging Group Originators, select a name from the Available Originators list, to highlight it.
  8. Click Add to add the name to the Assigned Originators list.

To add users to the target list:

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Group Services tab.
  4. Click Site Services and select Group Paging from the dropdown list.
  5. Under Group Paging, select a paging group from the dropdown list.
  6. Click Search.
  7. Under Paging Group Targets, select a name from the Available Targets list, to highlight it.
  8. Click Add to add the name to the Assigned Targets list.

Program a paging button

After you’ve created a paging group, you can assign the paging function to a button on your desk phone.

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Scroll to a user who was added as an originator, then click the phone image on the far right to launch a larger image.
  4. Under the image, click Device Manager.
  5. On the device image, click an empty key and then select Click to Setup.
  6. Select Speed Dial from the What type of key? dropdown menu.
  7. Under Speed Dial, enter a label and the Group Paging extension number.
  8. Click Apply.

Your desk phone will reboot and come back online within five minutes. You can then page the paging group’s target users by pressing the paging button.

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