Troubleshooting

How to set up and use SmartVoice Group Paging

Learn how to set up and use the Group Paging option with your SmartVoice service

Setting up Group Paging

ComplexityMedium

Group Paging allows you to page a group of other SmartVoice users within your organization by dialing a phone number or extension assigned to your group.

Information Icon

  • Paging groups work to the desk set (i.e., Polycom, Aastra) only. It does not page out to SmartVoice apps.
  • Paging is managed by the group administrator of your business or organization

Group Paging allows you to page a group of other SmartVoice users within your organization by dialing a phone number or extension assigned to your group.

Information Icon

  • Paging groups work to the desk set (i.e., Polycom, Aastra) only. It does not page out to SmartVoice apps.
  • Paging is managed by the group administrator of your business or organization

To create a paging group

  1. Log in as a group administrator.

    1. Select Dashboard.

    SmartVoice Dashboard
    SmartVoice Dashboard

    1. Locate your Group Paging virtual number.
    2. Click Settings.
      SmartVoice Group Page settings
      SmartVoice Group Page settings
  2. Select Group Services.

  3. Select Group Paging under Site Services.

SmartVoice Group Services
SmartVoice Group Services


Originators versus targets

It is recommended to have a maximum of 25 targets per group. Originators Only users added to the Assigned Originators are able to page other users.

  1. Click Search.
    • Filter by Group ID, Department or Name.
  2. Select one or more users.
  3. Select Add.
  4. Select Save.

SmartVoice Group paging originators
SmartVoice Group paging originators

Targets

Only users added to the Assigned Targets can be paged by the originator. Follow the same steps for adding originators.

  1. Click Search.
    • Filter by Group ID, Department or Name.
  2. Select one or more users.
  3. Select Add.
  4. Select Save.
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How to add a paging button to my SmartVoice phone

ComplexityMedium

Now that a paging group has been created, you can add a paging button to any individual users' handset by following these steps:

Now that a paging group has been created, you can add a paging button to any individual users' handset by following these steps:

  1. Log in into the portal as a group administrator.
  2. Navigate to the Dashboard.

SmartVoice Dashboard
SmartVoice Dashboard

  1. Locate the user that was added as an originator.
  2. Click on the handset icon.
  3. Select Device Manager.

SmartVoice Device manager
SmartVoice Device manager

  1. Select a blank key on the handset image.
  2. Select Speed Dial from the drop-down.

Select SmartVoice speed dial
Select SmartVoice speed dial

  1. Enter a name and the Group Paging extension number.

Enter a name and the group paging extensions
Enter a name and the group paging extensions

  1. Select Apply.
  2. Handset will reboot (it can take several minutes to boot back up)

You can now page the target users by pressing the speed dial button you created on the handset.

Page all traget users
Page all traget users

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