Setup and guides

Shaw Business maintenance notifications

To ensure you have the best chance of being notified of any planned maintenance that may cause temporary TV or Internet outages, follow the Shaw Business Support information about our maintenance notification process.

Maintenance Notifications

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Verify you're included on our notification list

Notifications go out by email to the email addresses listed on your Shaw Business – Security and Configuration Information security record:

  • The primary contact's email address and up to four additional technical contact email addresses will be emailed.
  • If you have received that email, verify that the people in your organization that need to be informed of maintenance are listed. If another person needs to be added or any information needs modification, reply to the email and list the changes required.

Verify you're included on our notification list

Notifications go out by email to the email addresses listed on your Shaw Business – Security and Configuration Information security record:

  • The primary contact's email address and up to four additional technical contact email addresses will be emailed.
  • If you have received that email, verify that the people in your organization that need to be informed of maintenance are listed. If another person needs to be added or any information needs modification, reply to the email and list the changes required.
  • If you don't recall having received the above email or have misplaced it, you can use our 'Request support' contact option to ensure you have an up-to-date record in place.
  • More information about the security record can be found on our article How to update your business security record and contact information.


Notification process

  • Notifications are emailed for planned maintenance work that anticipates causing an impact to business accounts and are sent using the primary and technical email addresses in your security record, as mentioned above.
  • Whitelist 'ShawBusiness-CustomerNotificationsVan@sjrb.ca' to reduce your chance of missing our notifications (this mailbox isn't checked for incoming messages; inquire using technicalsupport@shawbusiness.ca).
  • Unplanned maintenance work resulting from weather damage, traffic accidents, and other sudden impacts to our services will be handled immediately, rather than waiting for the formal notification process before proceeding. These can be checked at shaw.ca/updates or by calling Shaw Business Support.


Why is maintenance done at this time of day?

  • Night time: Whenever possible, maintenance will take place during the hours of midnight to 6am to reduce impact for most customers.
  • Day time: This is avoided when possible, but some work requires daylight hours due to third party involvement, noise bylaws, safety concerns, city/provincial permit requirements, or a combination of these factors. Scheduled maintenance work times cannot be modified.


I received a notification. How can I find out more?

Visit shaw.ca/updates to check on local service notifications and maintenance and outage information.

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