We are streamlining our TV hardware product offerings so we can provide your business with the best TV experience possible. This means that our legacy TV (digital) cable boxes will be retired and TV programming such as regular tv shows, Pay-Per-View and Stingray Music will no longer be accessible. If your business is using any of the digital boxes listed below, you will have received a call, email and/or an invoice message from Shaw Business to start the hardware replacement process and get your business a new TV box.
Frequently asked questions
Why will Shaw Business no longer be supporting this TV equipment?
- We’re streamlining our products so that we can provide you with the best TV experience possible. Removing older hardware from our network makes room for updated technology and new features.
- To learn more about our TV equipment options, please contact us to avoid any interruption to your viewing experience.
How can I access TV programming if my TV box is no longer working?
- Please contact us, and we can work with you to replace your TV box as soon as possible to ensure your service isn't interrupted. If you haven't heard from us, or want to know more about your options, please contact us.
What should I do with my TV box when it is no longer working?
- You are not required to return your TV box to Shaw Business.
- You can recycle it free of charge at most local electronic stores or landfill sites.
Are there any benefits to upgrading my digital box?
- Yes! Our newer HD TV boxes are MPEG-4 compatible, giving you access to more HD channels. To view our most common theme packs visit Shaw Business TV.
TV Boxes being retired
The following TV boxes will be retired on August 31, 2022.
Note:</a> If you weren't contacted by Shaw Business about hardware replacement options, you may continue to use your TV set-top box.| National | |
|---|---|
| TV box model | Retirement date |
| August 31, 2022 |
| August 31, 2022 |
| Regional | |
|---|---|
| TV box model | Retirement date |
| August 31, 2022 |
| August 31, 2022 | |
August 31, 2022 |
Digital Boxes no longer supported
| TV box model | Retirement date |
| November 18, 2021 | |
| August 5, 2021 | |
| January 14, 2021 | |
August 5, 2020 | |
May 12, 2020 | |
February 18, 2020 |
