Troubleshooting

About Business Legacy digital box upgrade program

Contents
Overview

We are streamlining our TV hardware product offerings so we can provide your business with the best TV experience possible. This means that our legacy TV (digital) cable boxes will be retired and TV programming such as regular tv shows, Pay-Per-View and Stingray Music will no longer be accessible. If your business is using any of the digital boxes listed below, you will have received a call, email and/or an invoice message from Shaw Business to discuss hardware replacement options.

Frequently asked questions


Why will Shaw Business no longer be supporting this TV equipment?

  • We’re streamlining our products so that we can provide you with the best TV experience possible. Removing older hardware from our network makes room for updated technology and new features.
  • To learn more about our TV equipment options, please contact us to avoid any interruption to your viewing experience.

How can I access TV programming if my TV box is no longer working?

  • Please contact us, and we can work with you to replace your TV box as soon as possible to ensure your service isn't interrupted. If you haven't heard from us, or want to know more about your options, please contact us.

What should I do with my TV box when it is no longer working?

  • You are not required to return your TV box to Shaw Business.
  • You can recycle it free of charge at most local electronic stores or landfill sites.

Are there any benefits to upgrading my digital box?

  • Yes! Our newer HD TV boxes are MPEG-4 compatible, giving you access to more HD channels. To view our most common theme packs visit Shaw Business TV.

Digital Boxes scheduled for retirement

The digital boxes listed in this section have been scheduled for retirement. Please make note of the specified retirement date(s) listed below, as the TV box(es) identified will no longer be supported by Shaw Business after this date. Note: These boxes cannot be re-activated or moved from one account to another.

TV Box Model Retirement Date
DCT 3416
Motorola 3416 Digital box
May 5, 2021
DCT 6416
Motorola 6416 Digital box
May 5, 2021
DCT 6200
Motorola 6200 Digital box
May 5, 2021

Digital Boxes no longer supported

These TV boxes have been retired and are no longer supported by Shaw Business.

TV Box Model Retirement Date
Pace Summit
Pace Summit Digital box
January 14, 2021
Pace Whistler
Pace Whistler
August 5, 2020
Pace Aspen
Pace Aspen
May 12, 2020
DCT 6412
Motorola 6412 Digital box
February 18, 2020
Pace Tahoe
Pace Tahoe
December 4, 2019
DCT 2000HT
Motorola 2000HT digital box
May 7, 2019
DCT 2000
Motorola 2000 Digital box
May 7, 2019
DCT 3080
Motorola 3080 Digital box
December 8, 2018
DCT 6208
Motorola 6208 Digital box
October 1, 2018
DCT 5100
Motorola 5100 Digital box
October 1, 2018

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