Discover how to manage and customize your SmartWiFi router networking settings to suit your business needs.

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Key Points

  • SmartWiFi fully replaces your existing router to handle your primary network.
  • Static IP setup, port mapping and other commonly required customization's are supported.
  • IP Passthrough is available to use additional routers or firewalls for secondary networks.
  • Settings management:
    • SmartWiFi (without SmartSecurity) settings are managed in the Hitron settings, and the login info can be found printed on your Hitron modem.
    • SmartSecurity+SmartWiFi settings are managed through the Meraki Dashboard and don't follow the info listed on this page.

SmartWiFi modem basics

The SmartWiFi modem for most users will fully replace both your internet modem and primary network router. All router settings can be customized by logging into the modem. The default login information is printed on a sticker on the Hitron modem.

Shaw will support the basic login to get to the network settings and finding sections to manage your settings. Shaw won’t be able to assist in configuring your internal network or with configuration decisions for your internal network. For network management, you’ll still want to consult your IT person.

It’s very important to keep a written record of any and all customizations you make to the login details and network setup. For privacy reasons, Shaw does not have access to these settings and will be unable to assist in restoring lost configurations. Loss of login access will require restoring to factory default and loss of current settings. Careful documentation of settings is vital to ensure smooth restoration.


Static IP setup

Static IP address use is not automatic and the settings will need to be manually configured from the configuration information we email you.

Note: Static IP Configuration requires settings changed in 2 screens; It’s vital that DNS info is added into both the 'WAN Setup' & 'DNS' sections to ensure internet access works reliably.

  1. Login to the Hitron modem.
  2. Select 'Basic' menu.
  3. Select 'WAN Setup' menu.
    • Enter your assigned static info here.
    • SmartWiFi static IP setup (click to enlarge)
  4. Click 'Save Changes'.
    1. Select 'DNS' menu.
      • Set 'DNS Obtain' to 'Manual'.
      • Enter primary DNS into 'DNS1' field, secondary DNS into 'DNS2' field. DNS Addresses for DNS1 and DNS2 must exactly match the WAN Setup section for 'Primary DNS Server' & 'Secondary DNS Server'.
      • DNS screen setup (click to enlarge)
    2. Click 'Save Changes'.

    Known issue: Firmware 4.5.10.40 Internal Static IP Problems on SmartWiFi.

    • Details: Internal SmartWiFi modem use of a /30 static IP on new firmware will revert to a /22 subnet and fail to work. This will not affect IP passthrough or SmartSecurity. This only affects those using SmartWiFi as their router with a /30 static IP programmed internally to the Hitron modem.
      1. Upon upgrade, the modem WAN settings go from static to DHCP.
      2. When attempting program of WAN settings, the modem reboots and changes subnet mask to 255.255.252.0 (/22).
      3. When attempting to fix subnet, it errors out when trying to correct to proper subnet mask.
    • Fix:
      1. Confirm the static is programmed direct into modem (IP passthrough not affected and doesn't require any modification).
      2. Follow steps the steps above and update subnet mask to 255.255.255.248 instead of the 255.255.255.252 normally used on a /30 IP.
      3. Test connection and verify it's working again.
      4. To be resolved in the next firmware version - release date to be determined (revert back to /30 subnet once firmware update is released).

    Local Area Network Setup

    These are your internal router settings and advanced use may require consulting your IT person.

    1. Login to the Hitron modem.
    2. Select 'Basic' menu.
    3. Select 'LAN Setup' sub-menu.
    4. Networking Options:
      • Private LAN IP Address: This dictates the router login address (Default: 192.168.0.1). This generally doesn't need to be changed other than for personal preference or to limit knowledge of how to login to router. The IP Address entered will be the new Gateway IP Address for GUI logins.
        • Note Changes Carefully: if you change settings and lose the login info, you’ll need to reset the modem to factory default and lose all other changes you’ve made.
      • Subnet Mask: Subnet Mask value entered will define the DHCP scope the Hitron will use to offer IP addresses to clients. Change when preferring a different IP subnet on the local network other than 192.168.0.x, or to limit the IP range that is available in the dynamic pool.
      • LAN DHCP Status: Leave this enabled unless devices must be manually configured to gain access to this network. All existing devices will stop working if this option is disabled.
      • DHCP Lease Time: This is how long a device will keep an assigned IP while away. If value set to 1 week, a laptop on a month long business trip may get a new IP assigned once back on the network.
      • DHCP Start & End IPs: Dictate which numbers get automatically assigned. As example, set the DHCP start to 192.168.0.100 and end at 192.168.0.255, which reserves 192.168.0.2 to 192.168.0.99 for static assignment within the internal network. For static assignment, see DHCP reservation.
    5. Once done, select 'Save Changes'.

    DHCP Reservation
    DHCP reservation essentially assigns static internal addresses to devices to ensure they get the same IP address every time without having to hard-code the IP on the device. This is useful for things like printers, servers, backup drives or computer that require easy accessibility.

    1. Login to the Hitron modem.
    2. Select 'Basic' menu.
    3. Select 'LAN Setup' sub-menu.
    4. On the LAN DHCP Status line, select 'DHCP Reservation' button.
    5. You can manage the DHCP Reservation using the following methods:
      • Adding DHCP Reservation from DHCP Table:
        1. Locate target client in the list provided under 'Clients from DHCP Tables'. If your client is not in the list provided, click 'Refresh'.
        2. Click 'Add' to add the reservation.
        3. You should now see the client listed under 'Client Already Reserved'.
        4. Click 'Save Changes'.
        5. Read the warning prompt and select 'OK'.
      • Manually adding DHCP Reservation:
        1. Input desired client name into 'Enter Client Name'.
        2. Input IP Address into 'Assign IP Address'.
        3. Input MAC Address into 'To this MAC Address'.
        4. Click 'Add'.
        5. You should now see the client listed under 'Client Already Reserved'.
        6. Select 'Save Changes'.
        7. Read the warning prompt and select 'OK'.
      • Removing DHCP Reservation:
        1. Locate target client you wish to remove under 'Client Already Reserved'.
        2. Click 'Remove'.
        3. You should no longer see the client listed.
        4. Click 'Save Changes'.
        5. Read the warning prompt and select 'OK'.

    Port Forwarding

    Port forwarding allows remote computers outside the local network to connect to a specific computer or service within a private local-area network (LAN).

    1. Login to Hitron Modem.
    2. Select 'Basic' menu.
    3. Select 'Port Forwarding' sub-menu.
      • SmartWiFi Port Forwarding settings (click to enlarge)
    4. Set 'All Port Forwarding Rules' to 'Enabled' (or 'Disabled' if no longer needed).
    5. Select 'Add Rule' button for new rules, or 'Manage' button to edit existing rules.
      • Common Application: drop down menu for predefined common port forward rules.
      • Application Name: Freehand usage reference.
      • Protocol: drop down menu to select desired protocol.
      • Public Port Range: External internet port numbers required for rule.
      • Private Port Range: Internal LAN ports for rule.
      • Local IP: Make sure specified device setup with an internal static IP LAN address. Local IP must be in the same LAN IP Address Subnet.
      • Remote IP Address: Select either Any or Specific.
      • Rule Status: On/Off, on if needed.
    6. Select 'Apply' when new rule is complete.
    7. Re-verify 'Status' is set to 'ON' for any rules that should be active.
    8. Select 'Save Changes' when done.
      • Add port forward rule (click to enlarge)

    Example: Say a security camera uses port 56000. First using a DHCP reservation, the security camera is assigned internalIP 192.168.0.210. Then, forward port 56000 to 192.168.0.210 which will direct any traffic from a public IP address and port 56000 to the security camera on 192.168.0.210 to ensure the connection.


    DMZ

    Demilitarized zone (also known as Perimeter Network) creates a sub-network that exposes specific device(s) that need wide open access to the internet, while protecting the rest of the LAN network from this exposure. The goal is to limit the exposure to maintain better security.

    1. Login to the Hitron Modem.
    2. Select 'Basic' menu.
    3. Select 'DMZ' sub-menu.
      • SmartWiFi adding DMZ rule (click to enlarge)
    4. Change 'Enable DMZ' option to 'Enabled/Disabled' as needed.
    5. To add internal device to DMZ, choose either:
      • Input IP Address into 'DMZ Host' field.
      • Select 'Connected Devices' to select from a list of currently connected devices.
    6. Select 'Save Changes'.