This document provides information on headset/bluetooth compatibility with your Polycom phones and Shaw's support scope.

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Headset Connectivity Options

Connection Type300 series400 series500 series600 series

Shaw's Support Scope

Headset support would be from the headset's manufacturer. You should be able to verify compatibility from the headset supplier, which will confirm if your headset model will work properly with Polycom phones. Additional info from Polycom can be found in the attached document.

Bluetooth Support

600 series phones support Bluetooth headset specifications below:

  • Integrated Bluetooth 2.1 EDR
  • Bluetooth headset pairing HFP/HSP

Any headset with these specifications should work. Range has been found to be approximately 8 to 10 feet from the VVX600 handset and calls may cut out if going too far from the phone.

USB Support

  • Polycom Handset: The Polycom VVX 500 and VVX 600 phones officially support certain USB headset models. Polycom has tested the models listed in the attached document for performance and functionality. USB headset models other than the ones listed in the table Compatible USB Headsets may still work with the VVX 500 and VVX 600 phones, but there may be limited functionality.

  • Desktop App: To use a USB headset with the Desktop App do the following:

    Enabling Bluetooth on your Polycom phone

    Although we do not support the use of Bluetooth we can show you how to enable it on the handset.

    2017-09-08-info-iconNote: This feature is only available on the Polycom 600 Series

    Turning on Bluetooth

    Before you can use a Bluetooth headset with your phone, you need to turn on the Bluetooth option. When Bluetooth is turned on, the Bluetooth icon displays in the status bar.


    To turn on the Bluetooth option on your phone:

    1. From Home view.
      • Tap Settings -> Basic (1)
      • Bluetooth Settings (13)
      • Bluetooth Radio (1)
      • The Bluetooth Radio screen displays.
    2. To turn Bluetooth on
      • Tap On (2)
      • The message Turning BT radio on / Please wait displays.

    Pairing & Connecting Bluetooth Headsets

    Before you use your Bluetooth headset, you need to pair and connect it with your phone. You can pair up to four Bluetooth headsets with your phone; however, only one headset can be connected at a time

    Turn your Bluetooth headset on and place the headset in discovery mode. To place your headset in discovery mode, refer to your headset documentation

    • From Lines view, press the Bluetooth icon in the status bar, tap Manage BT Headsets (2)

    • Tap Scan. Make sure your headset is in discovery mode before you tap Scan. The message Place device in discoverable mode reminds you to do this. Refer to your headset documentation for information on how to place your headset in discovery mode. All the nearby devices in discovery mode will be added to the list, as shown next. A red icon displays next to each unpaired headset.
    • Tap the headset you want to pair and tap Add to begin the pairing process. An Adding device message displays. After your headset is added, the Manage BT Headsets screen displays. Your headset will be paired, but not connected, as shown below.
    • Tap the headset you want to connect, and tap Connect. A Connecting device message displays. After your headset connects, a Headset attached message displays, and your headset model will display next to the Bluetooth/Headset icon—the icon that indicates that your headset is both paired and connected (shown next).

    • You have successfully paired when you see the icon on your phone as shown below.


    Handling Calls with your Bluetooth Headset

    If the Bluetooth headset is turned on, and paired and connected with the phone, you can:

    • Use the headset to handle calls, including muting and adjusting call volume.
    • Initiate and end calls on your headset by pressing (headset), or using a control on the headset.
    • Switch to handset or speakerphone mode during a headset call by picking up the handset or pressing (speaker).
    • If a Bluetooth headset is paired and connected, and then you turn the headset off, the message Headset removed displays.

    The headset won’t be connected anymore, but it will still be paired. When you turn the headset back on, the message Headset attached displays, and the headset will be connected again - indicating that you can use it to handle calls.

    Enabling USB

    Supported USB headsets are plug & play when connected via the Polycom phone

    To use with the Desktop App do the following:

    1. In the desktop app navigate to File > Preferences > Audio >
    2. Set the USB device as the Input and Output device.
      • Set the USB device as your OS's default playback and default recording devices
    3. Set your OS systems default audio preferences to USB. These settings will vary depending on the OS and is not something we support. For example: In Windows 10 right-click the speaker symbol and click "Playback Devices".
      • Select the USB device and click "Set Default" at the bottom.
      • Do the same under the Recording Devices tab.

    Compatible Headset User Guide

    Using Headsets with Polycom Phones (PDF) Using Headsets with Polycom Phones