Setup and guides

How To: Use Plantronics headsets with SmartVoice

Contents
Overview

Shaw offers two Plantronics headset models for SmartVoice: the Blackwire C3210A wired headset and the Voyager 3200 UC Bluetooth headset. To order either of these headsets, contact your support team at business.shaw.ca/contact-us.

Plantronics Blackwire C3210 USB Headset

Plantronics Blackwire C3210 USB-A Supports:

  • Polycom VVX411, VVX500 & VVX600 series
  • Cisco 8865 series
  • SmartVoice Desktop app for Windows and macOS

Specifications:

FeatureDescription
Connection USB A
Hearing Protection

SoundGuard: Acoustic limiting for protection against sounds above

118 dBA

Audio Monaural
Remote Call Control

Intuitive inline controls to answer/end calls, control volume, and mute.

Hold\Resume control is also available on Windows with the Plantronics Hub desktop software installed.

Warranty & Support Visit Plantronics website for more info

info iconTo verify compatibility with your phone, or view other model options, check the Plantronics Compatibility Guide.

Plantronics Voyager 3200 UC Bluetooth Headset

Plantronics Voyager 3200 Bluetooth Supports:

  • Polycom VVX411, VVX500 series: via USB adapter as these models are not Bluetooth compatible
  • Polycom VVX600 series: via USB adapter or Bluetooth
  • Panasonic Cordless Handset (DECT) Rugged & Slim via Bluetooth
  • Cisco 8800 series
  • SmartVoice Desktop app for Windows and macOS

Specifications:

FeatureDescription
Connection Bluetooth 4.1 or via USB-A adapter
Listen/talk time Up to 6 hours plus up to 10 extra hours with charging case; up to 7 days standby time
Range Up to 30 feet (10 meters) with Class 1 Bluetooth enabled device
Audio Triple-mic DSP noise-cancelling technology, mobile wideband compatibility up to 6,800 Hz; echo cancellation, proprietary DSP, A2DP, mobile wideband compatibility (HD Voice enabled)
Remote Call Control Controls to answer/end calls, control volume, and mute. Reject call and redial controls are also available when connected to the Polycom VVX6xx series when connected via Bluetooth (not available if connected via USB adapter)
Warranty & Support Visit Plantronics website for more info

info iconTo verify compatibility with your phone, or view other model options, check the Plantronics Compatibility Guide.

info iconTo learn how to enable Bluetooth on the Polycom VVX600 visit Headset compatibility for Polycom phones (Bluetooth and wired)

Plantronics Hub app

The Plantronics Hub app is required to use headset's call answer/end functions inline control functions with the SmartVoice app. Plantronics Hub is also used to view headset battery life, change languages, update firmware, or personalize settings and alerts.

Install Plantronic Hub for Windows and macOS.

  1. Download Plantronics Hub.
  2. Open install file and wait for the automatic installation to complete.

Connect Headset

  1. Connect the headset to the computer's USB port.
  2. Launch the Plantronics Hub app.
    • If app indicates outdated headset firmware, update using the instructions found here.
  3. Launch the SmartVoice desktop app and log in.

Set up headset

  1. Go to Options using the gear icon.
  2. Select Audio/Video and verify headset shows selected for each:
    • Headset
      • Output Device
      • Input Device
    • Speakers (optional setting to use SmartVoice in speaker mode, usually set to devices internal speaker/mic when not using headset)
      • Output Device
      • Input Device
    • Level
      • Ring Device (alert signal)

Enable Headset

This step is only available on Windows, but headset will still work on macOS, just without ability to use disconnect button on headset.

  1. From Options main menu, select Extensions.
    • USB Device Add In: disable this (only one can be enabled at a time)
    • Plantronics Add-in: enable this
  2. Select Enable All in the pop up window.
  3. Restart the SmartVoice app by going to the File menu and clicking Sign Out.

Your Plantronic headset should now be ready to use.

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