Setup and guides

How To: Use Cisco headsets with SmartVoice

Contents
Overview

Learn how to use the two models of Cisco headsets for SmartVoice: the Cisco 522 wired headset and the Cisco 562 wireless headset.

Features & Benefits

Use the Cisco Headset 500 Series with the optional USB headset adapter for enhanced experiences, including with automatic software upgrades, in-call presence indicator, and audio customizations which allow you to adjust how you hear others and how they hear you.

FeatureDescription
Integrated serviceability Headsets are easier to deploy, manage, and service with Cisco collaboration plus headsets. Centrally manage policy, defaults, and much more when using Cisco Headsets with Cisco Unified Communications Manager, Cisco Webex Control Hub, and devices.
Premium audio and noise isolation The microphone is exceptional at capturing wide bandwidth sound, with little signal noise and low distortion. It is composed of a high-quality electret capsule and unique housing design. The capsule’s orientation in the microphone housing creates a short acoustic path, which provides maximum acoustic sensitivity (best voice reception) and balanced noise reduction. The optimized microphone capsule and housing create a clean and natural sound with reduced background noise so the user’s voice can be clearly heard.
Lightweight and ergonomic design Built with comfort in mind, these headsets are designed to be delightful to wear for extended periods of time and to reduce head fatigue. They feature quality materials, including multiaxial ear cups.
Advanced ear cup design Our design creates a full and rich sound that makes collaboration easier and music more enjoyable. The ear cups feature efficient acoustic transducers and integrations.
Enhanced capabilities enabled by the USB headset adapter Use this optional accessory to connect the headset to Cisco IP phones, Cisco Webex Desk Series, Cisco Jabber®, Cisco Webex Teams™ and Cisco Webex Meetings. It offers a more enhanced experience with:
  • In-call indicators: LED(s) on the ear plate
  • Simplified call controls
  • Customized audio
Test and adjust microphone (record, playback, gain)** The microphone test removes the guesswork associated with tuning microphone gain levels by enabling users to record themselves speaking in their work environment and then playing the recordings back.
Microphone frequency response 150 to 6800 Hz
Audio shaping** This feature enables users to get the best phonic experience by shaping the inbound audio.

To verify compatibility with your phone, or view other model options, check the Cisco Headset Compatibility Guide.

Cisco 522 Wired Headset

Learn more about the Cisco 522 wired headset that can be used with Shaw Business SmartVoice.

Cisco 522 USB Wired Headset Supports:

  • Polycom VVX600 series
  • Cisco 8865 series
  • SmartVoice Desktop app for Windows and macOS

Specifications:

FeatureDescription

Power 3.5-mm connector

Enables flexible headset use with standard 3.5-mm jacks on laptops, tablets, and mobile phones and connects headset LEDs to power when using an in-line USB headset adapter.

USB

Included In-line USB adapter. The hand-held controller connects 3.5-mm headset to USB and provides easy access to key call control capabilities, including answer call, end call, reject call, hold/resume (for multiple calls), mute/unmute, volume up, and volume down.

Bluetooth

No

Microphone Type

Electret condenser/ECM

Microphone frequency response

150 to 6800 Hz

Microphone directionality

Unidirectional

Speaker impedance

~90 ohms

Earpiece bandwidth

50 Hz to 18 kHz

Maximum sound pressure

118 db SPL(A) (requires USB adapter or wireless base)

In-call presence indicator on ear plate

In-call presence indicator on ear plate

Download the Quick Reference Guide to learn more about Cisco 522 headset functions and call control.

To verify compatibility with your phone, or view other model options, check the Cisco Headset Compatibility Guide.

Cisco 562 Wireless Headset

Using the Cisco 562 wireless headset? This headset is the second Cisco headset that can be used with SmartVoice.

Cisco 522 USB Wired Headset Supports:

  • Cisco 8845 & 8865
  • Polycom VVX500 & VVX600
  • SmartVoice Desktop app for Windows and macOS

Specifications:

FeatureDescription
Connectivity 1 simultaneous connection (USB or RJ9/RJ11 Y)
Bluetooth No
DECT 6.0 Wireless Base Station Yes
USB Includes two USB-A
Wireless Technology
  • DECT 6.0 (or region-specific)
  • Range:Up to 100 meters (333 feet)
  • Battery life Storage:
    • up to 200 days
    • Standby: up to 60 hours
    • Active use: up to 10 hours
Microphone type Electret condenser/ECM
Microphone directionality Unidirectional
Microphone frequency response 150 to 6800 Hz
Speaker impedance ~90 ohms
Earpiece bandwidth 50 Hz to 18 kHz
Maximum sound pressure 118 db SPL(A) (requires USB adapter or wireless base)
In-call presence indicator on ear plate LED on each ear plate (requires USB headset adapter or wireless base)

Download the Cisco Quick Reference guide to learn more on the Cisco 562 headset functionality and call control.

To verify compatibility with your phone, or view other model options, check the Cisco Headset Compatibility Guide.

How to upgrade firmware

We recommend that the firmware on Cisco headsets be updated prior to use, especially when using it with the SmartVoice Desktop app.

Quick Steps

  1. Connect the headset to a USB port on your computer.
  2. In Google Chrome, go to https://upgrade.cisco.com/accessories.
  3. Follow the on-screen instructions.

Terms & Conditions