Learn how to use the two models of Cisco headsets for Advantage Voice (formerly SmartVoice): the Cisco 522 wired headset and the Cisco 562 wireless headset.
Cisco 522 Wired Headset
Learn more about the Cisco 522 wired headset that can be used with Rogers Business Advantage Voice.
Supports:
- Polycom VVX600 series
- Cisco 8865 series
- Cisco 6800 series
- Advantage Voice Desktop app for Windows and macOS
Specifications:
Power 3.5-mm connector
Enables flexible headset use with standard 3.5-mm jacks on laptops, tablets, and mobile phones and connects headset LEDs to power when using an in-line USB headset adapter.
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USB
Included In-line USB adapter. The hand-held controller connects 3.5-mm headset to USB and provides easy access to key call control capabilities, including answer call, end call, reject call, hold/resume (for multiple calls), mute/unmute, volume up, and volume down.
Bluetooth
No
Microphone Type
Electret condenser/ECM
Microphone frequency response
150 to 6800 Hz
Microphone directionality
Unidirectional
Speaker impedance
~90 ohms
Earpiece bandwidth
50 Hz to 18 kHz
Maximum sound pressure
118 db SPL(A) (requires USB adapter or wireless base)
In-call presence indicator on ear plate
In-call presence indicator on ear plate
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Download the Quick Reference Guide to learn more about Cisco 522 headset functions and call control.
To verify compatibility with your phone, or view other model options, check the Cisco Headset Compatibility Guide.
Cisco 562 Wireless Headset
Using the Cisco 562 wireless headset? This headset is the second Cisco headset that can be used with Advantage Voice.
Supports:
- Cisco 8845 & 8865
- Polycom VVX500 & VVX600
- Polycom VVX411 via USB connection only
- Advantage Voice Desktop app for Windows and macOS
Specifications:
| Feature | Description |
|---|---|
Connectivity | 1 simultaneous connection (USB or RJ9/RJ11 Y) |
Bluetooth | No |
DECT 6.0 Wireless Base Station | Yes |
USB | Includes two USB-A |
| Wireless Technology | DECT 6.0 (or region-specific) Range:Up to 100 meters (333 feet) Battery life Storage: up to 200 days Standby: up to 60 hours Active use: up to 10 hours </ul> |
Microphone type | Electret condenser/ECM |
Microphone directionality | Unidirectional |
Microphone frequency response | 150 to 6800 Hz |
Speaker impedance | ~90 ohms |
Earpiece bandwidth | 50 Hz to 18 kHz |
Maximum sound pressure | 118 db SPL(A) (requires USB adapter or wireless base) |
In-call presence indicator on ear plate | LED on each ear plate (requires USB headset adapter or wireless base) |
Download the Cisco Quick Reference guide to learn more on the Cisco 562 headset functionality and call control.
To verify compatibility with your phone, or view other model options, check the Cisco Headset Compatibility Guide.
How to upgrade firmware
We recommend that the firmware on Cisco headsets be updated prior to use, especially when using it with the Advantage Voice Desktop app.
Quick Steps
- Connect the headset to a USB port on your computer.
- In Google Chrome, go to https://upgrade.cisco.com/accessories.
- Follow the on-screen instructions.