Setup and guides

Headset compatibility for Polycom phones (Bluetooth and wired)

Browse our user guides to explore Shaw Business SmartVoice troubleshooting tips and to learn about headset compatibility for Polycom business phones (bluetooth & wired).

Headset connectivity options

ComplexityMedium
Connection Type300 series400 series500 series600 series
RJ-9
USB x x
Bluetooth x x x
Connection Type300 series400 series500 series600 series
RJ-9
USB x x
Bluetooth x x x

Polycom VVX headset settings

Use these VVX phone settings for managing how headsets interact with your business calls: Headset memory: Choose to default all calls to your headset rather than going to your phone's handset or speaker.

  • Go to Settings > Basic > Preferences > Headset > Headset Memory > Enable

Hookswitch: Enables you to answer or end calls by using a button on your headset, so you can control calls when you're away from your phone.

  • Go to Settings > Basic > Preferences > Headset > Hookswitch Mode

Headset support is provided by the headset's manufacturer. You should be able to verify compatibility from the headset's supplier, which will confirm if your headset model will work properly with Polycom phones. Additional information from Polycom can be found in the document attached below.

Download Using headsets with Polycom phones user guide

Show more

Bluetooth & USB Headsets

ComplexityMedium

For a full list of compatible headsets download the user guide listed above.

Bluetooth headsets

VVX600 series phones should support any Bluetooth headset with these specifications:

  • Integrated Bluetooth 2.1 EDR
  • Bluetooth headset pairing HFP/HSP

The 300/400/500 series do not support Bluetooth

USB Headsets

VX500 and VVX600 series phones officially support specific USB headsets. Polycom has tested all models listed in the user guide for performance and functionality. Other USB headset models may still work, but there may be limited functionality.

Supported USB headsets are plug and play when connected via the Polycom phone.

For a full list of compatible headsets download the user guide listed above.

Bluetooth headsets

VVX600 series phones should support any Bluetooth headset with these specifications:

  • Integrated Bluetooth 2.1 EDR
  • Bluetooth headset pairing HFP/HSP

The 300/400/500 series do not support Bluetooth

USB Headsets

VX500 and VVX600 series phones officially support specific USB headsets. Polycom has tested all models listed in the user guide for performance and functionality. Other USB headset models may still work, but there may be limited functionality.

Supported USB headsets are plug and play when connected via the Polycom phone.


Enabling Bluetooth on the VVX600 Polycom phones: Before you can use a Bluetooth headset with your phone, Bluetooth must be enabled on the phone. Look for a Bluetooth icon in the status bar. If the Bluetooth icon is there, then skip to Step 2.

Verifying Bluetooth is enabled
Verifying Bluetooth is enabled

Step 1 How to turn on Bluetooth: Start from Home view.

  1. Tap Settings > Basic (1) > Bluetooth Settings (13) > Bluetooth Radio (1).
    • The Bluetooth Radio screen displays.
  2. Turn Bluetooth on by tapping On (2).
  • The message "Turning BT radio on / Please wait" will be displayed. The Bluetooth symbol will show in the status bar (shown above) when ready.

Step 2 How to pair and connect a headset: Before you use your Bluetooth headset, you need to pair and connect it with your phone.

  1. Turn on your Bluetooth headset and place it in discovery mode. Refer to your headset's documentation about enabling discovery mode.
  2. From the Lines view, press the Bluetooth icon in the status bar, then tap Manage BT Headsets (2).
  3. Tap Scan, making sure your headset is in discovery mode first.
  4. All nearby Bluetooth devices in discovery mode will show on the screen. A red icon will be displayed next to each unpaired headset.
    Smartvoice Pairing Bluetooth
    Smartvoice Pairing Bluetooth
  5. Tap on the screen or select a number to highlight the headset to pair, then tap 'Add' to begin the pairing process. An "Adding device" message displays.
  6. After your headset is added, the Manage BT Headsets screen will be displayed. Your headset will be paired, but not connected.
    Paired but not connected bluetooth
    Paired but not connected bluetooth
  7. Select the headset you want to connect, then tap 'Connect'. A "Connecting device" message will be displayed.
    Bluetooth connecting
    Bluetooth connecting
  8. After your headset connects, a "Headset attached" message will be displayed, and your headset model will show next to the Bluetooth/Headset icon, which indicates that your headset is both paired and connected.
    Bluetooth is now connected
    Bluetooth is now connected

  • Using multiple headsets: Up to four Bluetooth headsets can be paired to a phone. However, only one can be connected at a time.
  • Range: The range has been found to be approximately 8 to 10 feet from the VVX600 handset. Calls may cut out if you move too far from your phone.
  • Handling calls on your Bluetooth headset: When your headset is turned on, paired, and connected with your phone, you can:
    • Answer and end calls.
    • Mute or adjust call volume.
    • Switch from your headset to your handset during call by picking up the handset or pressing the 'Speaker' button.
    • If you turn your headset off, a message will appear on the phone's screen that says "Headset removed". It will still be paired, and when you turn your headset back on, your phone will display "Headset attached" to indicate you can use it again to handle calls.
Show more

How do I use my headset with the SmartVoice desktop app?

ComplexityMedium

To use a headset with the SmartVoice desktop app, follow these instructions.

Use a headset for all audio on your computer: If you want all audio on your computer to use your headset, you don't need to change anything in your SmartVoice desktop app. See the instructions for your operating system or look online to see how to select your default audio input and output.

  • Example in Windows 10:
    1. Right click the speaker symbol and click 'Playback Devices'.
    2. Select your headset and click 'Set Default' at the bottom.
    3. Repeat steps for the 'Recording Devices' tab.

Use a headset only for SmartVoice calls: If you want general audio to come out of your speakers and only your SmartVoice calls to go through your headset, set this from the SmartVoice desktop app:

  1. In SmartVoice desktop app, go to the File > Preferences > Audio tabs.
  2. Set the Input Device and Output Device to your headset.