Troubleshooting

How to link multiple accounts in My Shaw

Within my.shaw.ca, you can link multiple 11-digit account numbers together so that you can easily manage all of your Shaw accounts through one My Shaw login.

Getting started

ComplexityEasy

In order to link multiple accounts to one login you will need the following:

  • A Shaw ID profile for one of your Shaw accounts to use as the login to link the other accounts to (if you haven't done this yet, follow the how-to information provided in our article 'Getting started with My Shaw').
  • The 11-digit account number and postal code associated with each account to be linked to your primary Shaw ID (4- or 5-digit accounts cannot be linked to your 11-digit accounts).


In order to link multiple accounts to one login you will need the following:

  • A Shaw ID profile for one of your Shaw accounts to use as the login to link the other accounts to (if you haven't done this yet, follow the how-to information provided in our article 'Getting started with My Shaw').
  • The 11-digit account number and postal code associated with each account to be linked to your primary Shaw ID (4- or 5-digit accounts cannot be linked to your 11-digit accounts).


How to link accounts to your primary Shaw ID

  1. Sign in to My Shaw.
  2. Select 'My Profile' from the blue menu on the left.

MyShaw My Profile
MyShaw My Profile

  1. Scroll down to the 'Add Account' section and select '+ Add account'.

MyShaw Add Account Section
MyShaw Add Account Section

  1. Add the account number and postal code as prompted, then select 'Verify account'.

MyShaw Verify Account Details
MyShaw Verify Account Details

  1. If all of the information you have entered is correct, you will see a message stating that your accounts are now linked.
  2. Repeat for each additional account you wish to manage under the same Shaw ID.
  3. You will now be able to manage each of your accounts from one My Shaw login.
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