Getting started with your self-serve portal

About your self-serve portal

• Your self-serve portal allows you to manage all your accounts and services in a centralized location.
• Enjoy quick access to your company’s billing information, phone features, Internet data usage and more.
• It’s mobile-ready and compatible with most devices, including desktop computers, laptops, tablets and phones.
• Secure your account with a private email address you can access for your Shaw ID login—it can be from any email provider.
• Sign in and manage multiple linked accounts with a single your self-serve portal ID.
• Simplify access sharing with up to 20 unique your self-serve portal IDs for business accounts—each protected by two-factor authentication.
• While your self-serve portal works well in Safari, Firefox and Edge, we recommend using the most recent version of Google Chrome for the best experience. If any features in your self-serve portal don't load properly, update your browser, update and restart your computer and then try again. If the issue persists, contact Technical Support.

To begin using your self-serve portal, you must create a Shaw ID. This allows you to sign into your self-serve portal, access Rogers WiFi Hotspots (previously known as Shaw Go WiFi) and more. If you're registering for the first time, you'll need the following:

• Your Shaw account number
• Your postal code
• An email address
  1. Visit my.shaw.ca and select Create a Shaw ID.
  2. Set up your Shaw ID using a private email address that you have access to—it can be from any email provider.
  3. Enter the required account information.
  4. Check your email and select the Activate Now link in the message to activate your Shaw ID (you must complete the activation within 48 hours).
  5. Your Shaw ID is now active. Access your your self-serve portal account by selecting Continue.

Business accounts can have up to 20 unique your self-serve portal IDs, making it easier for multiple people to access the account. This allows authorized employees to sign in with their own Shaw ID to view and manage their bill. Each self-serve portal ID is protected by two-factor authentication.

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• Alternatively, the new user will be prompted to set it up during their first visit.

If you can't remember your sign in details or what you're trying to enter isn't working, follow these steps to get your credentials sorted out.

1. Visit your self-serve portal.
2. Select on Forgot your Shaw ID or password.
3. Enter your email address.
4. Confirm that you are not a robot.
5. Select Retrieve Shaw ID or Reset password.
6. Check your email for a message with instructions to reset your password.

For your security, you can’t reuse passwords when resetting the password for your self-serve portal account.