How to change Two-Step Verification for your self-serve portal

Note: You can only remove one of the two methods, you can’t remove the option entirely. If you remove your primary two-step verification method, the remaining one will become the primary by default.

1. In your self-serve portal, click on My Profile and select Edit Profile.
2. Scroll down to the Your self-serve portal IDs section.
3. Click on SMS or Email beside the Shaw ID in the 2-Step Verification column
   • It will display whichever method is currently set as the primary.
   • Use the button on the left to change the primary method.
4. Click on Edit for the option you want to update or Remove to entirely remove a contact.