Setup and guides

Shaw Business Accessibility Options

Contents
Overview

Shaw wants to address the needs and concerns of all our customers, including those facing accessibility barriers. Learn more about Shaw's effort in supporting the continued accessibility of our platforms.

Shaw Business Accessibility Overview

cut-out paper figures holding hands At Shaw Business we want to ensure the highest possible level of accessibility for Shaw Business customers. Please select from the topics below to learn more about Shaw Business's efforts in supporting the continued accessibility of our platforms.

Do you have feedback?

If you would like to provide feedback on our continuned commitment to accessibility, we welcome you to email your questions, concerns and comments to accessibility@sjrb.ca

Use the legend below to identify your needs and learn what services are available to you.

Accessibility Description
speech bubble icon ESL & Speech Solutions: Speech disabilities and learning English as a second language.
hearing icon Hearing Solutions: Deaf or hard-of-hearing customers.
vision icon

Vision Solutions: Blind or vision-restricted customers.

cognitive icon Cognitive & Learning Disabilities
wheelchair icon Physical & Motor Skill Disabilities

Shaw Business Customer Service

Billing

descriptive-video-accessiblity-icons Shaw provides alternative formats for monthly billing. Customers can receive their bill in Braille, large-print hard-copy, or enlarged soft-copy format. Customers can request one of the other billing formats via a Customer Service Representative.


Customer Chat

Shaw Business Customer Service Representatives are available to assist customers via an online chat program. Customer Chat allows real-time text/keyboard communication and is available to all our customers from 8 a.m. to 4:30 p.m (PST time), Monday to Friday.

To access Chat locate the chat bubble on the top right corner of the screen onshawbusiness.ca. Customer Chat for Accessiblity


Email

Customer Chat for Accessiblity Questions about your account, product or service? You can reach out to us via email by filling out our online form. We do our best to respond within 1-2 business days.


Twitter

Twitter for Accessiblity

Follow @ShawInfo on Twitter for service announcements and quick answers to any questions you may have. Updates are available Monday through Friday between 9 a.m. and 5 p.m. Pacific time. Not specific to Business


Teletypewriter Phone Service

TTY for accessibility

Using Teletypewriter, or TTY, you can communicate directly with our Shaw Business Customer Care representatives through any Relay Service operators of your choice.

Authorized Acceptance

When you use a TTY, or message relay service it is generally accepted in the industry that when using these services we are speaking directly with the you. Shaw Business is accepting relayed communication from you who is authorizing consent or accepting a “verbal” agreement – as needed with any Shaw Business Plans.