Shaw wants to address the needs and concerns of all our customers, including those facing accessibility barriers. Learn more about Shaw's effort in supporting the continued accessibility of our platforms.
Shaw Business Accessibility Overview
At Shaw Business we want to ensure the highest possible level of accessibility for Shaw Business customers. Please select from the topics below to learn more about Shaw Business's efforts in supporting the continued accessibility of our platforms.
Do you have feedback?
If you would like to provide feedback on our continuned commitment to accessibility, we welcome you to email your questions, concerns and comments to accessibility@sjrb.ca
Use the legend below to identify your needs and learn what services are available to you.
| Accessibility | Description |
 |
ESL & Speech Solutions: Speech disabilities and learning English as a second language. |
 |
Hearing Solutions: Deaf or hard-of-hearing customers. |
 |
Vision Solutions: Blind or vision-restricted customers. |
 |
Cognitive & Learning Disabilities |
 |
Physical & Motor Skill Disabilities |
Shaw Business Customer Service
Billing
Shaw provides alternative formats for monthly billing. Customers can receive their bill in Braille, large-print hard-copy, or enlarged soft-copy format. Customers can request one of the other billing formats via a Customer Service Representative.
Customer Chat
Shaw Business Customer Service Representatives are available to assist customers via an online chat program. Customer Chat allows real-time text/keyboard communication and is available to all our customers from 8 a.m. to 4:30 p.m (PST time), Monday to Friday.
To access Chat locate the chat bubble on the top right corner of the screen onshawbusiness.ca.
Questions about your account, product or service? You can reach out to us via email by filling out our online form. We do our best to respond within 1-2 business days.
Follow @ShawInfo on Twitter for service announcements and quick answers to any questions you may have. Updates are available Monday through Friday between 9 a.m. and 5 p.m. Pacific time. Not specific to Business
Teletypewriter Phone Service
Using Teletypewriter, or TTY, you can communicate directly with our Shaw Business Customer Care representatives through any Relay Service operators of your choice.
Authorized Acceptance
When you use a TTY, or message relay service it is generally accepted in the industry that when using these services we are speaking directly with the you. Shaw Business is accepting relayed communication from you who is authorizing consent or accepting a “verbal” agreement – as needed with any Shaw Business Plans.