Setup and guides

Shaw Hosting's NS and DNS Settings

To make sure websites work and route properly, the NS and DNS records need to use the correct settings. Learn which settings are required for Shaw Hosting services.

Nameservers & Domain Name Servers

ComplexityAdvanced

Domains that use Shaw Hosting to manage both email and website hosting can simply use the default settings in the Hosting Plan's DNS Manager control panel.

Changes to DNS settings can take up to 24 hours to be updated on all servers around the world. To reduce downtime, make sure to pick a slow day to make any non-urgent changes.

Using multiple hosting companies Some domains may host only their emails or only their websites with Shaw, rather than both. Managing these records will need to be thought out carefully while setting up:

The Registrar will need to point to the chosen primary hosting company's NS records. It is up to you whether to use Shaw Hosting or another hosting company as the primary hosting service.

The primary hosting service will be used for managing your DNS records and to point to the secondary hosting service for the email or website service being hosted there.

Domains that use Shaw Hosting to manage both email and website hosting can simply use the default settings in the Hosting Plan's DNS Manager control panel.

Changes to DNS settings can take up to 24 hours to be updated on all servers around the world. To reduce downtime, make sure to pick a slow day to make any non-urgent changes.

Using multiple hosting companies Some domains may host only their emails or only their websites with Shaw, rather than both. Managing these records will need to be thought out carefully while setting up:

The Registrar will need to point to the chosen primary hosting company's NS records. It is up to you whether to use Shaw Hosting or another hosting company as the primary hosting service.

The primary hosting service will be used for managing your DNS records and to point to the secondary hosting service for the email or website service being hosted there.

Shaw Hosting as primary: Ensure your registration service points to the Shaw Hosting nameservers records listed below.

  • Use Shaw Hosting's DNS Manager to manage your DNS settings. The DNS settings for your emails and websites with us should match what's listed below, and the other service must match the DNS settings from the other hosting company.

Other host as primary: Ensure your registration service points to the other host's nameservers records. The DNS settings for your email or website portion with us should match what's listed below.

Shaw Hosting Nameservers

Customers with third party domain registration should point to the following NS records with us.

Nameservers
ns1.shawhosting.ca
ns2.shawhosting.ca
ns3.shawhosting.ca

Shaw Hosting's Website DNS

NameValue
IN A 69.49.101.57
www IN A 69.49.101.57
ftp IN A 69.49.101.57

Shaw Hosting's Email DNS

These are the default settings for Shaw-hosted emails.

Name Type Value
mail IN A 69.49.101.233
pop IN A 69.49.101.233
smtp IN A 69.49.101.233
personalmail IN A 69.49.101.55
webmail IN A 69.49.101.55
IN MX 10 mx1c11.megamailservers.com.
IN MX 100 mx2c11.megamailservers.com.
IN MX 110 mx3c11.megamailservers.com.

All 3 MX records (referenced above) must be in place for redundancy and load balancing. Failure to use all 3 MX records increases the chance of getting blocked, as well as other mail issues.


Shaw Legacy Hosting

Your domain may still be using Shaw Legacy hosting. Legacy hosting name servers point to:

  1. ns5.no.cg.shawcable.net
  2. ns6.so.cg.shawcable.net

If this is what your domain name servers report, it is best to update your name servers to the correct name servers listed above. This will allow you to manage your own DNS through the DNS Manager. The name servers can be updated through your Registrar.

If it is not possible at this time to make these updates through your Registrar and you need to update your DNS, call into Shaw Business Technical Support and we can make these changes for you.

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