Rogers Business Phone: Spam Call Blocking Feature

We've likely all received a spam call at some point. You know the ones... they can be fraudulent, malicious, or just plain annoying. Spam Call Blocking is a feature that provides opt-in call filtering to intercept these suspected nuisance calls.

Spam call blocking option is included on all Business Phone plans at no cost.

Rogers uses complex algorithms to detect and block unsolicited calls. Numbers deemed spam are given a negative reputation and will be filtered out.

With Spam Call Blocking enabled, incoming spam call handling depends on whether Rogers voicemail is enabled:

• Voicemail enabled: spam call will go straight to voicemail.
• Voicemail disabled: spam call will be terminated and not received at all on your end.

Spam Call Blocking is an opt-in feature, meaning it will be disabled by default until you enable it through My Shaw. Rogers can also enable it for you by calling in to technical support.

Learn how to opt-in on How to Opt-In for Spam Call Blocking feature using My Shaw.

• Based on CRTC decision, Rogers must have an Opt-in Call Blocking solution for phone customers. For more information, visit the CRTC's 2018-32 web page.

• At this time, you can only opt-in or opt-out of Spam Call Blocking.
• If you are sure you would like to receive these calls, you can opt-out of Spam Call Blocking with My Shaw. However, you may receive other calls that have been deemed spam.
• If you feel that a number has been deemed spam in error, contact Technical Support so we can look into it.

• YES

• Double check that Spam Calling is enabled in My Shaw
• Visit shaw.ca/reportspam and select My Shaw Home Phone Number to report the number
• If you are still receiving spam calls contact Technical Support so we can look into it for you.

<strong> My business number has been incorrectly reported as spam. How can I report this?</strong>
 <ul><li>Visit <a href="https://shaw.ca/reportspam" target="_blank">shaw.ca/reportspam</a> and select <b>My Business or Enterprise Phone Number</b></li>

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