Setup and guides

Static IP requests, setup, and use


Learn how to request a Rogers (formerly Shaw) static IP, how to set them up, and what they can be used for. Static IPs are a limited resource and only available with Business plans.

Key Points

  • Static IP addresses allow for a dedicated address on the Internet that will never change without advanced notice.
  • These are normally needed for servers, security cameras, VPNs, and networks that need to be remotely accessed (working from home and accessing files at the office).
  • Static IPs are a limited resource and only available with Business plans.
  • Changes to the quantity of static IPs needed may result in a change to the IPs assigned.
  • Static IPs don't automatically go into use; they need to be configured on your equipment.

Static IP requests

Static IPs can be requested for any Business Internet plan from Rogers, and requests can be made by contacting Rogers Business and speaking to Sales, Billing, or Technical Support. Make sure to have your account verification information (security code) to make the request.

  • Static IP requests can take up to five business days, so ensure that you make the request early to prevent delays in setting them up at your business.
  • Business Internet 30 and higher plans include one static IP, with additional IPs for lower plans having an additional cost per IP address. For more information, see Internet extras.
  • There is a maximum of eight IPs per modem.
  • Multiple static IP addresses may require additional technical documentation. Your Rogers Business representative will confirm what details are needed for the request.

Static IP provisioning

Once the static IPs are made available to your account, they will immediately be emailed to the primary account listed. The email's subject line will read as " Rogers Business – Security and Configuration Information ”, and the IP configuration will be located at the very bottom of the email.

Static IP setup

The Rogers modem won't pass out static IPs automatically. You or your IT person will need to manually enter the assigned static IP information into your networking device. Rogers agents will assist with providing the IP address information and verifying the Rogers setup, but not with third party equipment such as routers or firewalls.

  1. Update your network device with the provided static IP information.
  2. If the IP doesn't start working, remove power and all Ethernet connections to the Rogers modem.
    • After 30 seconds, plug only the power cord back in.
    • After the modem is back online, reconnect all Ethernet connections again.
  3. After the modem is back online, if the new IP still doesn't work, test out the IP address using another device, like a laptop plugged directly into the Rogers modem.
  4. If another device won't lease out the IP either, contact Business Technical Support for assistance.

    Additional setup notes

  • If you need to test out a new static IP before using it on a critical connection, you can test it out by following the above steps with a laptop connected directly via Ethernet to your Rogers modem.
  • If you are operating a server, read over Creating PTR records to see if it applies to your setup.
  • If your network device will be using multiple IPs, contact Technical Support and ask the agent if you require a 'multihome configuration'.
    • If we confirm you require a multihome configuration, make note that you'll need to contact us again if you replace your router/firewall or reconfigure some of your IPs to run through a different router.

Browser not supported. For a better experience using this site, please update your browser.

Terms & Conditions