Setup and guides

How to self-install your Business modem

Your self-install kit provides you with everything you need to install your upgraded modem - no appointments, no setup fees, no hassles. Watch the videos below and read the instructions to learn how to self-install your modem. There is also some additional setup information and e-cycling resources for your old modem, below.

How to install your modem - Video & User Guides

ComplexityEasy

Watch these videos to learn how to install your modem.

How to install the Hitron CODA-4582

How to install the Hitron CGNM-2250


Download User Guides

Hitron CGNM-2250

Hitron CODA-4582

How to install - The Basics

ComplexityEasy
  • Plugging in your modem: Start by plugging in the coax cable and power cables following the instructions listed above.
  • @ symbol: This confirms when the modem is online. Solid green means the modem is ready.
  • Finalize the installation by contacting Shaw Business Technical Support to activate your new modem

Click the Show More link below to view Hitron modem connection ports.

  • Plugging in your modem: Start by plugging in the coax cable and power cables following the instructions listed above.
  • @ symbol: This confirms when the modem is online. Solid green means the modem is ready.
  • Finalize the installation by contacting Shaw Business Technical Support to activate your new modem

Click the Show More link below to view Hitron modem connection ports.

Hitron CGNM-2250 connections
Hitron CGNM-2250 connections

Hitron Coda-4582 connections
Hitron Coda-4582 connections

Can I mount the Hitron CODA-4582 modem in any direction?
No. It must be vertically mounted or placed on a level surface. See image below. The modem must stay upright with the logo on top because the RF is at the top. If the RF is blocked then the wireless is blocked. If the fans on all sides are covered, it can cause the modem to overheat.
Hitron CODA-4582 correct position
Hitron CODA-4582 correct position

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Setting up your internet

ComplexityEasy

Now that the modem is installed and online you are ready to connect to the internet.

Connecting to WiFi:

  • Login to the router with the default gateway of 192.168.0.1. More info on managing your router settings can be seen on How to manage your Hitron router settings.
  • Hitron CGNM-2250: If your modem is WiFi enabled, use the login settings listed on the sticker to access WiFi and manage your router settings.
  • Hitron CODA-4582: The modem will not be able to access the Internet without completing EasyConnect for the first time upon bootup or factory default resets. Getting started with EasyConnect

Connecting via Ethernet (bridged)

If your modem is bridged (WiFi disabled) your new modem won't act like a router so that you can use your own networking equipment, just as you did with your old modem.

Click on the Show More link below for more helpful tips.

Now that the modem is installed and online you are ready to connect to the internet.

Connecting to WiFi:

  • Login to the router with the default gateway of 192.168.0.1. More info on managing your router settings can be seen on How to manage your Hitron router settings.
  • Hitron CGNM-2250: If your modem is WiFi enabled, use the login settings listed on the sticker to access WiFi and manage your router settings.
  • Hitron CODA-4582: The modem will not be able to access the Internet without completing EasyConnect for the first time upon bootup or factory default resets. Getting started with EasyConnect

Connecting via Ethernet (bridged)

If your modem is bridged (WiFi disabled) your new modem won't act like a router so that you can use your own networking equipment, just as you did with your old modem.

Click on the Show More link below for more helpful tips.

  • Ethernet connections: Anything plugged into the Ethernet will connect directly to the Internet. Unless you subscribe to multiple IPs, only one device should be plugged in to the modem.
  • Static IP users: If your device is already configured to use a static IP, this modem swap won’t change anything. It’s a good idea to verify you’re still using the static IP address that was emailed to you when you requested your static IP. If you’ve misplaced your static IP configuration information email, contact Shaw Businsess Technical Support to request a new copy.
  • Ethernet lights & Speeds: when you connect the Ethernet into the modem, it will light up.
    • Orange light: means the connected device and the Ethernet is the faster gigabit standard.
    • Green light: check if your device has a Gigabit Ethernet port. If it doesn’t, that device will be limited to 70-90Mbps and this won’t be a speed limitation caused by your Shaw Business equipment. If your device does have Gigabit connections but the light still only blinks green, check the Ethernet cord, which may need to be swapped out for a better cord. If you need to get a new one, find a retailer that carries Cat6 or Cat6a cords.
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What should I do with my old modem?

ComplexityEasy

Click the Show More link below for a full list of local e-cycling resources:

Click the Show More link below for a full list of local e-cycling resources:

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