Setup and guides

How to self-connect your Business modem


Your self-connect kit provides you with everything you need to setup your new CODA 4582 or 5810 modem - no appointments, no setup fees, no hassles. Whether you are upgrading from a previous model, or a new Internet customer, watch the videos below and read the instructions to learn how to setup your new modem. There is also some additional information below to help you with setup, upgrades and e-cycling resources.

Getting Started

Unpacking your new modem:

Modem included hardware

Inside the box you should find:

- Your modem, a power cord, a coax cable, an Ethernet cable and self-install instructions.

information icon*When unpacking your new modem be sure to remove all the protective plastic film or the device may overheat.*

Finding the right place to install your new modem:

If you are upgrading from an older model of Rogers modem, you can connect the new modem in the same location.

If you are a new customer connecting a Rogers Modem for the first time, you will need to locate a coax outlet. These can typically be found in or near:

  • Electrical Rooms
  • Closets
  • Existing networking or service equipment

Avoid placing your modem in basements, in cabinets, or behind other objects. To avoid WiFi interference, try to keep your modem away from household appliances, metal or stainless steel objects, and electrical equipment.

Connecting your new modem

Step 1: Mount modem vertically

The new modem must be vertically mounted or placed on a level surface as shown in the image below.

  • The RF is at the top and if it is blocked then the wireless is blocked.
  • If the fans on all sides are covered, it can cause the modem to overheat. Hitron CODA-4582 correct position

    Hitron CODA-4852

Positioning Hitron CODA-5810

Hitron CODA-5810

Note: If there is not an adequate way to orient the modem, when you call to activate your modem, let us know and we will ship a wall mount bracket to you at no charge.

Step 2: Connect coax cable

  1. Connect a coax cable from the outlet to the back of the new modem.
  2. Connect the other end of the coax cable to the outlet on the wall.

Step 3: Connect power cable

Using the included power cord, plug one end into the modem and the other into a working power outlet. Give the modem a few minutes to fully download any firmware.

Step 4: Modem Activation The modem is plug-and-play and will automatically activate. Watch for the LED (Online Indicator Light) to light up:

  • Hitron CODA-5810: Solid white
  • Hitron CODA-4582: Solid green @ symbol

The solid light is an indicator that the modem is activated.

Note: The Modem will likely restart at least once, please allow at least 10 minutes before checking that the online indicator light is solid. Do not unplug the modem during this period. *Verify that

You’re done! You don’t need to call us to finalize activation, now you’re ready to Set up your Internet following the steps below.

If you need any support or having any issues, please contact Rogers Business Technical Support at or call 1-877-742-9249.

How to: Set up your Internet

Now that the modem is installed and online you are ready to connect to the internet.

Connecting to WiFi:

  • Hitron CODA-4582 & 5810: The modem will not be able to access the Internet without completing Easy Connect for the first time upon bootup or factory default resets.
  • If you have a device wired directly to the modem you can complete Easy Connect without connecting to WiFi first. Getting started with EasyConnect

Step 1: Connect to the Internet and choose a network name and password with Easy Connect

  1. Using a Smartphone, Tablet, or Computer; check the settings or connection menu to ensure WiFi is turned on.
  2. In the list of available networks, choose the Easy Connect WiFi Network that includes the last digits of the serial number labelled on the back of the modem.
  3. After selecting the network, you will be prompted to enter your default key which is located on the back of the modem.
  4. The modem will go through the steps required to check your network settings.

Step 2: Follow the on-screen Easy Connect instructions

  1. Once you are connected, open a web browser and follow the on-screen Easy Connect instructions to test your connection and customize your WiFi settings
  2. Select Let’s Go and you will be ready to set up your new WiFi network name and password.
  3. The network name entered here is what people will see when they want to discover and connect to your network.
    • Your password must be a minimum of 8 characters long, you should choose a password that no one will easily guess.
    • Note that the password you enter for the WiFi here will also be the password for the modem portal where you would log in to perform advanced configuration
      • If your WiFi password is going to be shared, Rogers recommends updating the admin password after EasyConnect Setup is complete to ensure stronger security for your network.” More details on Hitron Router Settings: Administrative Password.
  4. After re-entering the password and selecting Confirm Setup you will have an opportunity to double check your settings before selecting Complete my Setup.

Step 3: Change your cusadmin password to your modem serial number

Now that the Easy Connect is completed, we will now want to connect to the user interface ( to change the password to the modem serial number due to security reasons. The password is currently the same as the SSID password. Full details on How to change the Administrative Password.

image alt attributeIf you have any questions or require additional support, please call Rogers Business Technical Support at 1-877-742-9249.

Connecting via Ethernet (bridged)

If your modem is bridged (WiFi disabled) your new modem won't act like a router, so that you can use your own networking equipment, just as you did with your old modem.

Helpful tips

  • Ethernet connections: Anything plugged into the Ethernet will connect directly to the Internet. Unless you subscribe to multiple IPs, only one device should be plugged in to the modem.
  • Static IP users: If your device is already configured to use a static IP, this modem swap won’t change anything. It’s a good idea to verify you’re still using the static IP address that was emailed to you when you requested your static IP. If you’ve misplaced your static IP configuration information email, contact Rogers Businsess Technical Support to request a new copy.

Connection Ports & Light Sequence

Hitron CODA-4582


LEDLED ActivityModem State
DSGreen BlinkingSearching for downstream frequency
Green SteadyLocked onto a downstream frequency
Blue SteadyChannel bonded to downstream frequency
OffNo downstream activity
USGreen BlinkingSearching for upstream frequency
Green SteadyLocked onto a upstream frequency
Blue SteadyChannel bonded to upstream frequency
OffNo upstream activity
OnlineGreen BlinkingRegistering with service providers CMTS
Green SteadyRegistered with service providers CMTS and is ready for data transfer
OffModem is offline
Wireless (2.4GHZ)Off2.4GHZ wireless network is not enabled
Green Steady2.4GHZ wireless network is enabled and not data is being transmitted or received 
Green Blinking2.4GHZ wireless network is enabled and data is being transmitted or received 
Wireless (5GHZ)Off5GHZ wireless network is not enabled
Green Steady5GHZ wireless network is enabled and not data is being transmitted or received 
Green Blinking5GHZ wireless network is enabled and data is being transmitted or received 

Hitron CODA-5810

Hitron 5810 Connection Ports

LEDLED ActivityModem State
WHITE GREENAlternatingEstablishing DOCSIS
WHITEEasing/BreathingConfig file download
WHITESteadyOnline & all enabled radios active
RED GREEN BLUESteadyBridge-mode or WiFi disabled but fully online
RED GREEN BLUE WHITEAlternatingSoftware upgrade/downgrade in progress
BLUEBlinkingWPS Sync
BLUESolid (5 sec)WPS paired
REDBlinkingDOCSIS issue (Range issues or no signal)
REDSlow BlinkingProvisioning issue (Not authorized or failed to download config file)
REDSteadyFaulty hardware or software

How to self-connect your modem - Video & User Guides

How to self-connect the Hitron Coda-4582

Download PDFHitron CODA-4582 User Guide

Hitron CODA-5810 User Guide

*Note: This video & user guide reference upgrading from a prior model to the Coda-4582, but many of the steps are identical if you are setting up your first Rogers Modem. These steps will also work for the Coda-5810. As of February 1, 2023, you will no longer need to contact Rogers Business Technical Support as outlined in step 7.

What should I do with my old modem?

hitron modem

Based on the model of your modem, you will need to recycle it or return it.

If your modem does not look like the ones shown on this page, you can recycle it. Visit the below sites to learn how to recycle electronics in your area.

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