Setup and guides

How to self-connect your Business modem

Contents
Overview

Your self-connect kit provides you with everything you need to setup your new CODA 4582 or 5810 modem - no appointments, no setup fees, no hassles. Whether you are upgrading from a previous model, or a new Internet customer, watch the videos below and read the instructions to learn how to setup your new modem. There is also some additional information below to help you with setup, upgrades and e-cycling resources.

Getting Started

Unpacking your new modem:

Modem included hardware

Inside the box you should find: - Your modem, a power cord, a coax cable, an Ethernet cable and self-install instructions.

information iconWhen unpacking your new modem be sure to remove all the protective plastic film or the device may overheat.

Finding the right place to install your new modem:

If you are upgrading from an older model of Shaw modem, you can connect the new modem in the same location.

If you are a new customer connecting a Shaw Modem for the first time, you will need to locate a coax outlet. These can typically be found in or near:

  • Electrical Rooms
  • Closets
  • Existing networking or service equipment

Avoid placing your modem in basements, in cabinets, or behind other objects. To avoid WiFi interference, try to keep your modem away from household appliances, metal or stainless steel objects, and electrical equipment.

Connecting & activating your new modem

Step 1: Mount modem vertically

The new modem must be vertically mounted or placed on a level surface as shown in the image below.

  • The RF is at the top and if it is blocked then the wireless is blocked.
  • If the fans on all sides are covered, it can cause the modem to overheat. Hitron CODA-4582 correct position

Hitron CODA-4852

Positioning Hitron CODA-5810

Hitron CODA-5810

Note: If there is not an adequate way to orient the modem, when you call to activate your modem, let us know and we will ship a wall mount bracket to you at no charge.

Step 2: Connect coax cable

  1. Connect a coax cable from the outlet to the back of the new modem.
  2. Connect the other end of the coax cable to the outlet on the wall.

Step 3: Connect power cable

Using the included power cord, plug one end into the modem and the other into a working power outlet. Give the modem a few minutes to fully download any firmware.

Step 4: Activate the modem

Finalize the activation by contacting Shaw Business Technical Support at 1-877-742-9249 to activate your new modem. Watch for the LED (Online Indicator Light) to light up:

  • Hitron CODA-5810: Solid white
  • Hitron CODA-4582: Solid green @ symbol

Note: The Modem will likely restart at least once, please allow at least 10 minutes before checking that the online indicator light is solid. Do not unplug the modem during this period

Connection Ports & Light Sequence

Hitron CODA-4582

hitron-connections-ports-coda-4582

LED LED Activity Modem State
DS Green Blinking Searching for downstream frequency
Green Steady Locked onto a downstream frequency
Blue Steady Channel bonded to downstream frequency
Off No downstream activity
US Green Blinking Searching for upstream frequency
Green Steady Locked onto a upstream frequency
Blue Steady Channel bonded to upstream frequency
Off No upstream activity
Online Green Blinking Registering with service providers CMTS
Green Steady Registered with service providers CMTS and is ready for data transfer
Off Modem is offline
Wireless (2.4GHZ) Off 2.4GHZ wireless network is not enabled
Green Steady 2.4GHZ wireless network is enabled and not data is being transmitted or received 
Green Blinking 2.4GHZ wireless network is enabled and data is being transmitted or received 
Wireless (5GHZ) Off 5GHZ wireless network is not enabled
Green Steady 5GHZ wireless network is enabled and not data is being transmitted or received 
Green Blinking 5GHZ wireless network is enabled and data is being transmitted or received 

Hitron CODA-5810

Hitron 5810 Connection Ports

LED LED Activity Modem State
GREEN Easing/Breathing Booting
WHITE GREEN Alternating Establishing DOCSIS
WHITE Easing/Breathing Config file download
WHITE Steady Online & all enabled radios active
RED GREEN BLUE Steady Bridge-mode or WiFi disabled but fully online
RED GREEN BLUE WHITE Alternating Software upgrade/downgrade in progress
BLUE Blinking WPS Sync
BLUE Solid (5 sec) WPS paired
RED Blinking DOCSIS issue (Range issues or no signal)
RED Slow Blinking Provisioning issue (Not authorized or failed to download config file)
RED Steady Faulty hardware or software

How to: Set up your Internet

Now that the modem is installed and online you are ready to connect to the internet.

Connecting to WiFi:

  • Hitron CODA-4582 & 5810: The modem will not be able to access the Internet without completing Easy Connect for the first time upon bootup or factory default resets.
  • If you have a device wired directly to the modem you can complete Easy Connect without connecting to WiFi first. Getting started with EasyConnect

Step 1: Connect to the Internet and choose a network name and password with Easy Connect

  1. Using a Smartphone, Tablet, or Computer; check the settings or connection menu to ensure WiFi is turned on.
  2. In the list of available networks, choose the Easy Connect WiFi Network that includes the last digits of the serial number labelled on the back of the modem.
  3. After selecting the network, you will be prompted to enter your default key which is located on the back of the modem.
  4. The modem will go through the steps required to check your network settings.

Step 2: Follow the on-screen Easy Connect instructions

  1. Once you are connected, open a web browser and follow the on-screen Easy Connect instructions to test your connection and customize your WiFi settings
  2. Select Let’s Go and you will be ready to set up your new WiFi network name and password.
  3. The network name entered here is what people will see when they want to discover and connect to your network.
    • Your password must be a minimum of 8 characters long, you should choose a password that no one will easily guess.
    • Note that the password you enter for the WiFi here will also be the password for the modem portal where you would log in to perform advanced configuration
    • If your WiFi password is going to be shared, Shaw recommends updating the admin password after EasyConnect Setup is complete to ensure stronger security for your network.” More details on Hitron Router Settings: Administrative Password.
  4. After re-entering the password and selecting Confirm Setup you will have an opportunity to double check your settings before selecting Complete my Setup.


Step 3: Change your cusadmin password to your modem serial number

Now that the Easy Connect is completed, we will now want to connect to the user interface (192.168.0.1) to change the password to the modem serial number due to security reasons. The password is currently the same as the SSID password. Full details on How to change the Administrative Password.

If you have any questions or require additional support, please call Shaw Business Technical Support at 1-877-742-9249.


Connecting via Ethernet (bridged)

If your modem is bridged (WiFi disabled) your new modem won't act like a router, so that you can use your own networking equipment, just as you did with your old modem.

Helpful tips

  • Ethernet connections: Anything plugged into the Ethernet will connect directly to the Internet. Unless you subscribe to multiple IPs, only one device should be plugged in to the modem.
  • Static IP users: If your device is already configured to use a static IP, this modem swap won’t change anything. It’s a good idea to verify you’re still using the static IP address that was emailed to you when you requested your static IP. If you’ve misplaced your static IP configuration information email, contact Shaw Businsess Technical Support to request a new copy.

How to self-connect your modem - Video & User Guides

How to self-connect the Hitron Coda-4582


Download PDF Modem upgrade User Guide

*Note: This video & user guide reference upgrading from a prior model, but many of the steps are identical if you are setting up your first Shaw Modem.

What should I do with my old modem?

hitron modem Based on the model of your modem, you will need to recycle it or return it.

  • Please return the following modems:
    • CGNM-2250 (shown on the right)
    • CODA-4582 (shown above)
  • Mail-in your old Hitron modem using the Canada Post return postage label, provided in your self-install kit or follow the instructions on How to return your Shaw Business equipment.

If your modem does not look like the ones shown on this page, you can recycle it. Visit the below sites to learn how to recycle electronics in your area.

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