How to self-connect your Business modem

Unpacking your new modem:

Inside the box you should find: - Your modem, a power cord, a coax cable, an Ethernet cable and self-install instructions.

When unpacking your new modem be sure to remove all the protective plastic film or the device may overheat.

Finding the right place to install your new modem:

If you are upgrading from an older model of Rogers modem, you can connect the new modem in the same location.

If you are a new customer connecting a Rogers Modem for the first time, you will need to locate a coax outlet. These can typically be found in or near:

• Electrical Rooms
• Closets
• Existing networking or service equipment

Avoid placing your modem in basements, in cabinets, or behind other objects. To avoid WiFi interference, try to keep your modem away from household appliances, metal or stainless steel objects, and electrical equipment.

Step 1: Mount modem vertically

The new modem must be vertically mounted or placed on a level surface as shown in the image below.

• The RF is at the top and if it is blocked then the wireless is blocked.
• If the fans on all sides are covered, it can cause the modem to overheat.

Hitron CODA-4852

Hitron CODA-5810

Note: If there is not an adequate way to orient the modem, when you call to activate your modem, let us know and we will ship a wall mount bracket to you at no charge.

Step 2: Connect coax cable

1. Connect a coax cable from the outlet to the back of the new modem.
2. Connect the other end of the coax cable to the outlet on the wall.

Step 3: Connect power cable

Using the included power cord, plug one end into the modem and the other into a working power outlet. Give the modem a few minutes to fully download any firmware.

Step 4: Modem Activation The modem is plug-and-play and will automatically activate. Watch for the LED (Online Indicator Light) to light up:

• Hitron CODA-5810: Solid white
• Hitron CODA-4582: Solid green @ symbol

The solid light is an indicator that the modem is activated.

Note: The Modem will likely restart at least once, please allow at least 10 minutes before checking that the online indicator light is solid. Do not unplug the modem during this period. *Verify that

You’re done! You don’t need to call us to finalize activation, now you’re ready to Set up your Internet following the steps below.

If you need any support or having any issues, please contact Rogers Business Technical Support at technicalsupport@shawbusiness.ca or call 1-877-742-9249.

Now that the modem is installed and online you are ready to connect to the internet.

Connecting to WiFi:

• Hitron CODA-4582 & 5810: The modem will not be able to access the Internet without completing Easy Connect for the first time upon bootup or factory default resets.
• If you have a device wired directly to the modem you can complete Easy Connect without connecting to WiFi first.
  

Step 1: Connect to the Internet and choose a network name and password with Easy Connect

1. Using a Smartphone, Tablet, or Computer; check the settings or connection menu to ensure WiFi is turned on.
2. In the list of available networks, choose the Easy Connect WiFi Network that includes the last digits of the serial number labelled on the back of the modem.
3. After selecting the network, you will be prompted to enter your default key which is located on the back of the modem.
4. The modem will go through the steps required to check your network settings.

Step 2: Follow the on-screen Easy Connect instructions

1. Once you are connected, open a web browser and follow the on-screen Easy Connect instructions to test your connection and customize your WiFi settings
2. Select Let’s Go and you will be ready to set up your new WiFi network name and password.
3. The network name entered here is what people will see when they want to discover and connect to your network.
   • Your password must be a minimum of 8 characters long, you should choose a password that no one will easily guess.
   • Note that the password you enter for the WiFi here will also be the password for the modem portal where you would log in to perform advanced configuration
   • If your WiFi password is going to be shared, Rogers recommends updating the admin password after EasyConnect Setup is complete to ensure stronger security for your network.” More details on Hitron Router Settings: Administrative Password.
4. After re-entering the password and selecting Confirm Setup you will have an opportunity to double check your settings before selecting Complete my Setup.

Step 3: Change your cusadmin password to your modem serial number

Now that the Easy Connect is completed, we will now want to connect to the user interface (192.168.0.1) to change the password to the modem serial number due to security reasons. The password is currently the same as the SSID password. Full details on How to change the Administrative Password.

If you have any questions or require additional support, please call Rogers Business Technical Support at 1-877-742-9249.

---

Connecting via Ethernet (bridged)

If your modem is bridged (WiFi disabled) your new modem won't act like a router, so that you can use your own networking equipment, just as you did with your old modem.

Helpful tips

• Ethernet connections: Anything plugged into the Ethernet will connect directly to the Internet. Unless you subscribe to multiple IPs, only one device should be plugged in to the modem.
• Static IP users: If your device is already configured to use a static IP, this modem swap won’t change anything. It’s a good idea to verify you’re still using the static IP address that was emailed to you when you requested your static IP. If you’ve misplaced your static IP configuration information email, contact Rogers Businsess Technical Support to request a new copy.

Hitron CODA-4582

LED	LED Activity	Modem State
DS	Green Blinking	Searching for downstream frequency
	Green Steady	Locked onto a downstream frequency
	Blue Steady	Channel bonded to downstream frequency
	Off	No downstream activity
US	Green Blinking	Searching for upstream frequency
	Green Steady	Locked onto a upstream frequency
	Blue Steady	Channel bonded to upstream frequency
	Off	No upstream activity
Online	Green Blinking	Registering with service providers CMTS
	Green Steady	Registered with service providers CMTS and is ready for data transfer
	Off	Modem is offline
Wireless (2.4GHZ)	Off	2.4GHZ wireless network is not enabled
	Green Steady	2.4GHZ wireless network is enabled and not data is being transmitted or received
	Green Blinking	2.4GHZ wireless network is enabled and data is being transmitted or received
Wireless (5GHZ)	Off	5GHZ wireless network is not enabled
	Green Steady	5GHZ wireless network is enabled and not data is being transmitted or received
	Green Blinking	5GHZ wireless network is enabled and data is being transmitted or received

Hitron CODA-5810

LED	LED Activity	Modem State
GREEN	Easing/Breathing	Booting
WHITE GREEN	Alternating	Establishing DOCSIS
WHITE	Easing/Breathing	Config file download
WHITE	Steady	Online & all enabled radios active
RED GREEN BLUE	Steady	Bridge-mode or WiFi disabled but fully online
RED GREEN BLUE WHITE	Alternating	Software upgrade/downgrade in progress
BLUE	Blinking	WPS Sync
BLUE	Solid (5 sec)	WPS paired
RED	Blinking	DOCSIS issue (Range issues or no signal)
RED	Slow Blinking	Provisioning issue (Not authorized or failed to download config file)
RED	Steady	Faulty hardware or software

Based on the model of your modem, you will need to recycle it or return it.

• Please return the following modems:
  • CGNM-2250 (shown on the right)
  • CODA-4582 (shown above)
• Mail-in your old Hitron modem using the Canada Post return postage label, provided in your self-install kit or follow the instructions on How to return your Rogers Business equipment.

If your modem does not look like the ones shown on this page, you can recycle it. Visit the below sites to learn how to recycle electronics in your area.

• Alberta: albertarecycling.ca.
• All other provinces: recyclemyelectronics.ca.