Setup and guides

How to manage your Hitron router settings

From Static IP setup to LAN or Port Forwarding and DMZ setup, learn how to manage and customize your business router networking settings to suit your business needs.

Key Points

ComplexityEasy
  • The Hitron modem replaces your existing router to handle your primary network.
  • Static IP setup, port mapping, and other commonly required customizations are supported.
  • IP Passthrough is available to use additional routers or firewalls for secondary networks.
  • The Hitron modem replaces your existing router to handle your primary network.
  • Static IP setup, port mapping, and other commonly required customizations are supported.
  • IP Passthrough is available to use additional routers or firewalls for secondary networks.


Settings management

  • SmartWiFi (without SmartSecurity) and Business Internet settings are managed in the Hitron settings, and the login information can be found printed on your Hitron modem.
  • SmartWiFi (with SmartSecurity) settings are managed through the Meraki Dashboard. Click to see How to setup your Meraki Dashboard.

Login Instructions

Open an Internet browser (e.g. Google Chrome, Mozilla Firefox, Safari, Internet Explorer, etc.) and locate the address bar:

Router login URL
Router login URL

  1. In the address bar, type in the following: 192.168.0.1 and press the enter key on your keyboard.

  2. You will be presented with a Hitron login page.

  3. Enter the following information:

    1. Username: cusadmin
    2. Password: This information is located on the white sticker on the top or side of your modem. The password may be referred to as the: Passphrase, S/N, Pre-Shared Key, or Password (note: the password is case-sensitive, so please enter the password as it is printed exactly on the sticker, including any upper-case letters)
  4. Select the Login button



Shaw will support the basic login to get to the network settings and to find sections to manage your settings. Shaw won’t be able to assist in configuring your internal network or with configuration decisions for your internal network. Customized network configurations can be managed by advanced users.

Pro tip Keep a written record of all customizations such as login details and network setup. This will ensure a smooth restoration in the event of a modem replacement or lost login information.

  • Loss of login access will require restoring to factory default and any currently customized settings will be lost.
  • Shaw does not have access to these settings and will be unable to assist in restoring lost configurations.
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Static IP setup

ComplexityAdvanced

Static IP address use is not automatic and the settings will need to be manually configured from the configuration information we email you.

Note: Static IP Configuration requires settings changed in two screens. It is vital that DNS information is added into both the 'WAN Setup' and 'DNS' sections to ensure Internet access works reliably.

Static IP address use is not automatic and the settings will need to be manually configured from the configuration information we email you.

Note: Static IP Configuration requires settings changed in two screens. It is vital that DNS information is added into both the 'WAN Setup' and 'DNS' sections to ensure Internet access works reliably.


  1. Log in to the Hitron modem.
  2. Select 'Basic' menu.
  3. Select 'WAN Setup' menu.
    • Enter your assigned static information here.

SmartWiFi static IP setup
SmartWiFi static IP setup

  1. Click 'Save Changes'.
  2. Select 'DNS' menu.
    • Set 'DNS Obtain' to 'Manual'.
    • Enter primary DNS into 'DNS1' field, secondary DNS into 'DNS2' field. DNS addresses for DNS1 and DNS2 must exactly match the WAN setup section for 'Primary DNS Server' and 'Secondary DNS Server'.

DNS screen setup
DNS screen setup

  1. Click 'Save Changes'
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Local area network (LAN) setup

ComplexityAdvanced

These are your internal router settings and advanced use may require consulting your IT department.

  1. Log in to the Hitron modem.
  2. Select 'Basic' menu.
  3. Select the 'LAN Setup' sub-menu.

These are your internal router settings and advanced use may require consulting your IT department.

  1. Log in to the Hitron modem.
  2. Select 'Basic' menu.
  3. Select the 'LAN Setup' sub-menu.
  1. Networking options:
  • Private LAN IP Address: This dictates the router login address (Default: 192.168.0.1). This generally doesn't need to be changed other than for personal preference or to limit knowledge of how to log in to the router. The IP address entered will be the new Gateway IP address for GUI logins.
    • Note changes carefully: If you change your settings and lose the login information, you’ll need to reset the modem to factory default, thereby losing all other changes you’ve already made.
  • Subnet Mask: The Subnet Mask value entered will define the DHCP scope the Hitron will use to offer IP addresses to clients. Change this when you prefer a different IP subnet on the local network other than 192.168.0.x, or to limit the IP range that is available in the dynamic pool.
  • LAN DHCP Status: Leave this enabled unless devices must be manually configured to gain access to this network. All existing devices will stop working if this option is disabled.
  • DHCP Lease Time: This is how long a device will keep an assigned IP while away. If the value is set to 1 week, a laptop on a month-long business trip may get a new IP address assigned once back on the network.
  • DHCP Start and End IPs: Dictate which numbers get automatically assigned. For example, set the DHCP start to 192.168.0.100 and end to 192.168.0.255, which reserves 192.168.0.2 to 192.168.0.99 for static assignment within the internal network. For static assignment, see the DHCP reservation section.

Hitron Settings: LAN Setup
Hitron Settings: LAN Setup

  1. Once done, select 'Save Changes'.


DHCP reservation

DHCP reservation essentially assigns static internal addresses to devices to ensure they get the same IP address every time without having to hard-code the IP on the device. This is useful for things like printers, servers, backup drives, or computers that require easy accessibility.

  1. Log in to the Hitron modem.

  2. Select 'Basic' menu.

  3. Select the 'LAN Setup' sub-menu.

  4. On the 'LAN DHCP Status' line, select the 'DHCP Reservation' button.

    LAN Setup: DHCP Reservation
    LAN Setup: DHCP Reservation

  5. You can manage the DHCP reservation using the following methods:

    • Adding the DHCP reservation from the DHCP table:
      1. Locate the target client in the list provided under 'Clients from DHCP Tables'. If your client is not on the list provided, click 'Refresh'.
      2. Click 'Add' to add the reservation.
      3. You should now see the client listed under 'Client Already Reserved'.
      4. Click 'Save Changes'.
      5. Read the warning prompt and select 'OK'.
    • Manually adding the DHCP reservation:
      1. Input the desired client's name into 'Enter Client Name'.
      2. Input the IP Address into 'Assign IP Address'.
      3. Input the MAC Address into 'To this MAC Address'.
      4. Click 'Add'.
      5. You should now see the client listed under 'Client Already Reserved'.
      6. Select 'Save Changes'.
      7. Read the warning prompt and select 'OK'.

LAN Setup: DHCP Reservation Settings
LAN Setup: DHCP Reservation Settings
Removing the DHCP reservation:

  1. Locate the target client you wish to remove under 'Client Already Reserved'.
  2. Click 'Remove'.
  3. You should no longer see the client listed.
  4. Click 'Save Changes'.
  5. Read the warning prompt and select 'OK'.
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Port forwarding setup

ComplexityAdvanced

Port forwarding allows remote computers outside the local network to connect to a specific computer or service within a private local area network (LAN).

  1. Log in to Hitron Modem.

Port forwarding allows remote computers outside the local network to connect to a specific computer or service within a private local area network (LAN).

  1. Log in to Hitron Modem.
  1. Select 'Basic' menu.
  2. Select the 'Port Forwarding' sub-menu.

SmartWiFi Port Forwarding settings
SmartWiFi Port Forwarding settings

  1. Set 'All Port Forwarding Rules' to 'Enabled' (or 'Disabled' if no longer needed).
  2. Select the 'Add Rule' button for new rules, or 'Manage' button to edit existing rules.
    • Common Application: Drop-down menu for pre-defined, common port forward rules..
    • Application Name: Freehand usage reference.
    • Protocol: Drop-down menu to select desired protocol.
    • Public Port Range: External Internet port numbers required for rule.
    • Private Port Range: Internal LAN ports for rule.
    • Local IP: Make sure the specified device is set up with an internal static IP LAN address. The local IP must be in the same LAN IP Address Subnet.
    • Remote IP Address: Select either 'Any' or 'Specific'.
    • Rule Status: 'On/Off'; select 'On' if needed.
  3. Select 'Apply' when the new rule setup is complete.
  4. Re-verify that the 'Status' is set to 'ON' for any rules that should be active.
  5. Select 'Save Changes' when finished.

Add port forward rule
Add port forward rule

Example: Say a security camera uses port 56000. First, using a DHCP reservation, the security camera is assigned the internal IP 192.168.0.210. Then, forward port 56000 to 192.168.0.210, which will direct any traffic from a public IP address and port 56000 to the security camera on 192.168.0.210 to ensure the connection.

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Demilitarized zone (DMZ) setup

ComplexityAdvanced

The demilitarized zone (also known as the perimeter network) creates a sub-network that exposes specific device(s) that need wide open access to the Internet, while protecting the rest of the LAN network from this exposure. The goal is to limit the exposure to maintain better security.

  1. Log in to the Hitron Modem.

The demilitarized zone (also known as the perimeter network) creates a sub-network that exposes specific device(s) that need wide open access to the Internet, while protecting the rest of the LAN network from this exposure. The goal is to limit the exposure to maintain better security.

  1. Log in to the Hitron Modem.
  1. Select 'Basic' menu.
  2. Select the 'DMZ' sub-menu.

SmartWiFi adding DMZ rule
SmartWiFi adding DMZ rule

  1. Change the 'Enable DMZ' option to 'Enabled/Disabled', as needed.
  2. To add an internal device to DMZ, do one of the following:
    • Input IP address into 'DMZ Host' field.
    • Select 'Connected Devices' to choose from a list of currently connected devices.
  3. Select 'Save Changes'.
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