Configuring the Music on Hold service will play music (or another audio recording) for callers you’ve placed on hold.
Uploading audio files
Before you can set a music or other audio file to play for callers on hold, you will need to upload the file, or record a custom message. You can learn how to do both by reading the article How To: Upload or record custom audio files.
Please note that before you upload copyrighted music to the Music on Hold service, you may be required to purchase a licensing fee from SOCAN. If your music file was provided by a music supplier, SOCAN fees may not apply. We suggest that you contact SOCAN to ensure that you are covered or learn more at socan.ca.
Selectively disable Music On Hold
To disable hold music on outbound calls when you anticipate putting the other party on hold:
- Lift the receiver.
- Dial ✱60✱.
- Wait for a stutter tone, then dial the number to call.
For the duration of the call, if the other party is placed on hold, they will hear silence.