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Shaw Business Support

SmartVoice

12 items

Top SmartVoice items

How to reset your user portal password

Learn the two different ways to reset your user portal password for http://smartvoice.shawbusiness.ca in the event it has been forgotten or just needs to be changed.

How to use Meet-Me-Conference

Learn how to manage and moderate your Meet-Me-Conference service.

SmartVoice common features & star codes

Use this as a quick reference for the most used SmartVoice features and star codes.

How to use your SmartVoice voicemail

Learn the difference between individual and group voicemail and how to access and manage them.

Other SmartVoice items

How to use Disaster Redirect

Learn how to use Disaster Redirect in the event that your SmartVoice service is down so your customers can still get through to you.

How to manage hunt group features

Discover how to make the most of your Hunt Group and some of the most common features used.

Programming soft keys

Learn how to program the soft keys for Shared Call Lines, Busy Lamp Field, Speed Dial and the function keys on your Polycom handset through the user portal at http://smartvoice.shawbusiness.ca.

How to setup auto attendant greetings

Learn how customize your auto attendant greetings either through the Group Voice Portal or online at http://smartvoice.shawbusiness.ca.

How to set caller line identification (CLID)

Discover the different types of SmartVoice caller ID and how to set your preference through the online portal.

How to reset your Polycom handset

Discover how a soft reboot of your handset can resolve many common issues.

How to configure Music on Hold

Music on Hold is a group service that allows the company administrator to set up a media audio source that can be broadcasted to held parties in various scenarios. The service can be individually enabled or disabled for the Call Hold, Call Park, and Busy Camp On services. In addition, an alternate source file can be specified for internal versus external calls.

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business TV
  • Satellite TV

Technical Support

1-877-742-9249

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business TV
  • Satellite TV

Customer Care

1-877-742-9249

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Client Services

1-866-244-7474

Find out more about our products and other options available for:

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business TV
  • Satellite TV

Sales

1-855-505-3040

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Network Operations Centre

1-855-505-3040

  • Wholesalers

Wholesale Solutions

1-877-678-3567