This page provides all of the information you need to create a new email address and access it via webmail or through an app on your computer, phone or tablet.

On this page


Listed below are the settings that should be used regardless of what program or device you are wanting to access your email with.

Server TypeHostnamePortAuthenticationEncryption
POPmail.domain* (or email address, password None
IMAPmail.domain* (or email address, password None
SMTP (Outgoing)mail.domain* (or email address, password None
ExchangeNot Supported---

*mail.domain will only work properly if your NS & DNS records are correct. To verify, please see our article 'Shaw Hosting NS & DNS Settings'.

How to choose between POP, IMAP, or Exchange servers

Server TypeSynchronize Emails?Synchronize Contacts, Calendars & RemindersOther Comments
POPNo No Grabs a copy of your email messages to save on the local device. The email program is set to either leave a copy on the server or delete the message from the server (based on that program's settings).*
IMAPYesNo Synchronizes emails with the server/webmail and any other IMAP/Exchange devices.

There are a few more key points to consider to help you make the right choice:

  • Synchronized accounts depend on messages being in the server/webmail so any POP setup should keep messages on the server or else they will disappear from Webmail/IMAP/Exchange.
  • It may be best that at least one PC gets messages via POP to prevent any unintended loss of emails. Since POP doesn't sync with the server, if an account gets compromised messages could be lost from the server but messages on a POP device will never disappear from that POP device.
  • For complicated setups, it may be best to consult your IT person for more advice.

Phone/tablet email setup







Click here for older versions

Computer email program setup

Windows Mail


Outlook 2013


Outlook 2010


Apple OS X Mail


Click here for older versions.

Webmail access

  • Log in with your email address and password at or
  • More information about using webmail can be found on Using Shaw Hosting Webmail.
  • Shaw Hosting restricts foreign access to POP, IMAP, and SMTP servers. This precaution is in place to avoid spam and other security issues. Only Webmail will work by default outside of Canada & USA. It is highly recommended to use only webmail when travelling abroad. Contact Shaw Hosting Support if you need to access email through your email program while you’re away.