Setup and guides

How to use Shaw Hosting Webmail

Learn more about using Shaw Hosting Webmail including how to access your Webmail and how to retrieve and send email messages. Check out our Shaw Hosting Webmail FAQs.

About Shaw Hosting Webmail

ComplexityEasy

infoDid you know? Additional support resources are available to you through your Webmail interface's 'Support Center' section? This is found in the drop-down menu under your name in the top right corner.

Log in to your Webmail account at webmail.shawhosting.ca (or webmail.yourdomain.com) using your full email address and password.

Upon your first login, you will be presented with an interactive tour pop-up window, highlighting the main features within Webmail. This can be found again in top right menu.

infoDid you know? Additional support resources are available to you through your Webmail interface's 'Support Center' section? This is found in the drop-down menu under your name in the top right corner.

Log in to your Webmail account at webmail.shawhosting.ca (or webmail.yourdomain.com) using your full email address and password.

Upon your first login, you will be presented with an interactive tour pop-up window, highlighting the main features within Webmail. This can be found again in top right menu.

Shaw Hosting Webmail Introduction
Shaw Hosting Webmail Introduction

Features found in Shaw Hosting Webmail

Rich text signatures: Fonts, formatting, pictures, and links can now all be added into signatures without any knowledge of HTML language. Go to 'Preferences' > 'Mail' -> 'Signatures'.

External email integration: Available on all current plans, connect alternate email accounts to view and manage incoming emails and create new messages directly within the inbox. Automatically integrate from Outlook, Gmail, and Yahoo with your username and password. Note: Although you have the ability to integrate alternate email addresses, doing this will require entering all IMAP settings correctly.

Notes: All previously saved notes can now be found under its new name: TaskBox.

TaskBox: Create and edit tasks with varying priorities, list sub-tasks, and include notes and attachments.

  • Add due dates and configurable reminders.
  • Sort tasks by view, including Due Today, This Week, Later, Shared, No Due Date, and Created Date.
  • Add custom tags to tasks for simple sorting and customizable views.
  • Add emails to TaskBox in one click from your inbox.

Shaw hosting webmail taskbox
Shaw hosting webmail taskbox

Mail: This is the mail inbox where you can compose new email, read new emails and manage existing emails

Shaw hosting webmail inbox
Shaw hosting webmail inbox

Social Compose: Supporting Twitter, Facebook, and LinkedIn, Social Compose lets you post to social media directly from your Webmail.

  • Write a new social media post:
    • Go to the Mail section.
    • Click the Compose drop-down arrow and select Social.
    • Select which feed (Twitter, Facebook, or LinkedIn) to post to.
    • Compose your message.
    • Add a hyperlink using the Link button (optional).
    • Select Post Now to complete your post.
    • Twitter posts must be less than 140 characters to be posted. Note: If you have written over 140 characters, the Twitter option will not work.

Shaw hosting webmail social post
Shaw hosting webmail social post

Show more

Shaw Hosting Webmail FAQs

ComplexityMedium

Answers to some commonly answered questions about Shaw Hosting Webmail

Answers to some commonly answered questions about Shaw Hosting Webmail

General

How do I create new email addresses?

  • Your domain's administrator can log in to the hosting control panel to manage current email addresses and create new email addresses as needed.

How can I change my password?

  • Select 'Preferences' (gear icon) from the left hand menu within Webmail. Select 'Account Security' and input your current and new password. Hit Save.

Is the Social Compose text box restricted to 140 characters?

  • No, but you will only be able to post to Twitter if your message is 140 characters or less. Social Compose displays the character count in the bottom right corner of the text box.

Will my unsent messages be saved as drafts automatically?

  • Make sure to click 'Save Draft' before closing windows with unsent messages or else part or all of the message may be lost. Webmail will periodically save unsent messages as drafts while the window is open.

Can I export emails using Webmail?

  • No. You cannot export emails from Webmail.

Can I save emails from Webmail in EML format?

  • No. Saving emails as EML files from Webmail is not currently supported.

Calendar

When creating a new calendar event, there is an 'Alert' option. What does it do?

  • You can add alerts when creating new events. Choose between 'Device notification' and 'Email' and specify a time. Selecting 'Device notification' will display a banner at the top of your Webmail page at the time specified. Users must be logged in to Webmail to see the banner reminder.

How do I use the 'Next Available Time' feature in Calendar?

  • Easily schedule meetings with your colleagues on your domain that have shared their calendars. When booking a calendar event, use the 'Next Available Time' feature. Add attendees to your meeting invite by typing in their email addresses in 'Add Attendees', and once you have entered in email addresses for all of the required attendees, click the arrows on the right to find the next available time slots for meetings.

How can I share my personal calendar publicly?

  • You can now easily let others know your availability by sharing your calendar and showing blocked or free time.
    1. In the Preferences tab, go to the Calendar header and click on the General button.
    2. Once you are in the Calendar screen, click on the View Links button under the Public Calendar Links section.
    • A slide-out on the right hand side of the screen will appear, titled Public Links.
    • Finally, the public URL with the calendar details will be displayed in the HTML section.

TaskBox

When creating a task, if I add an email address in the 'Collaborators' field, will it automatically send an email to him or her?

  • Yes. Once you save the task, your collaborator will automatically receive an email that a task was shared with them.

Preferences

How can I create an email signature?

  • To create an email signature:
    1. Select Preferences (gear icon) from the left side menu within Webmail.
    2. Select Signatures from within Mail Preferences.
    3. Add a signature title, write and format your email signature, and click Add.

Your new signature will now appear on your List of Signatures.

Can I use HTML in my signature?

  • Yes. You can set up signatures using HTML.

How can I set a default email signature on my outgoing emails?

  • You can have multiple email signatures and set the default signature by selecting the star next to the title of your preferred signature. When composing a new email, your default email signature will appear at the bottom of the email but there will be a drop-down of all of your available signatures so you can select an alternative signature if desired.

Where can I see my data usage or disk space used?

  • In Webmail, select Preferences (gear icon) from the left side menu within Webmail. Select Data Usage to view the disk space used and remaining, as well as a breakdown by inbox folder.

How can I set up an auto-reply message to respond to incoming messages while I’m absent?

  • To set up your auto-reply message, select 'Preferences' (gear icon) from the left side menu within Webmail. Select Auto Reply and input a title, start and end date, any conditions, and the content of your message, and hit Save.

How can I change my 'Reply-to' address?

  • You can select from alias emails linked to your account. In Webmail, go to Preferences > Advanced and select an email from the drop-down options in the 'Reply-to' field.
  • To set up aliases, have your domain's administrator create alias emails using EasyMail Setup in the hosting control panel. 'Alias' accounts are email addresses that forward mail directly to one or more other email accounts. As such, aliases do not have their own inbox. For example, you might create the alias email sales@yourdomain.com and have it forward to yourname@yourdomain.com. Once the alias is set up for your account, it will appear in Webmail 7's 'Reply-to' address field as a drop-down option.

How can I change my 'From' address?

  • You can select from alias emails linked to your account. In Webmail, go to 'Preferences' > 'Advanced' and select an email from the 'From' field's drop-down options.

What is the limit for adding email addresses and domains in Whitelist and Blacklist?

  • There is no limit to the number of emails or domains you can add in whitelist and blacklist.

What does 'Allow desktop notifications' under 'Preferences' > 'Advanced' mean?

  • Enabling 'Allow desktop notifications' turns on browser notifications that alerts a user that they have received a new email. Webmail must be logged in and open in the browser for users to receive notifications.

What file format is supported by the “Upload a sound file” for new mail (under Preferences > Advanced support)?

  • Uploading sound files supports mp3 and wav files.

Accounts

What is 'Accounts' under the Preference tab?

  • Account lets you add external email accounts to receive all your emails in one place.

I don't see 'Account' as an option in Preferences.

  • Have your domain's administrator verify what package your company subscribes to. This feature requires either Plus, eCommerce, Get Online, Get Found, or Convert Leads. Older domain hosting plans without this feature can be upgraded to a new monthly plan by contacting Technical Support. Legacy @shawbiz.ca, @shawlink.ca, and @shawcable.com addresses cannot be upgraded to get this feature.

Does the 'Accounts' tab support IMAP? If so, will added email accounts contribute to my usage data?

  • Yes. The Accounts tab supports IMAP and any emails added will contribute to your usage data. In this scenario, your external mail data will be downloaded.

Is there a limit on the number of emails I can add to my inbox from other platforms, such as Outlook, Gmail, or Yahoo?

  • No. There is no limit on the number of configured emails added to your inbox.
Show more