Setup and guides

Shaw Business Webmail Preferences: FAQs


Have questions about Business Webmail preferences?

Common Questions

How can I create an email signature?

  • To create an email signature:
    1. Select Preferences
    2. Select Signatures from within Mail Preferences.
    3. Add a signature title, write and format your email signature, and click Add.

Your new signature will now appear on your List of Signatures.

Can I use HTML in my signature?

  • Yes. You can set up signatures using HTML.

How can I set a default email signature on my outgoing emails?

  • Yes, you can set the default signature by selecting the star next to the title of your preferred signature. When composing a new email, there will be a drop-down of all of your available signatures so you can select an alternative signature if desired.

Can I see my data usage or disk space used?

  • Yes, under Preferences select Data Usage to view the disk space used and remaining, as well as a breakdown by inbox folder.

How can I set up an auto-reply message to respond to incoming messages while I’m absent?

  • In 'Preferences' select Auto Reply and input a title, start and end date, any conditions, and the content of your message, and hit Save.

Can I change my 'Reply-to' address?

  • Yes, by selecting alias emails linked to your account. Go to Preferences > Advanced and select an email from the drop-down options in the 'Reply-to' field.
  • *Your domain's administrator can create alias emails within the hosting portal *

How can I change my 'From' address?

  • You can select from alias emails linked to your account. In Webmail, go to 'Preferences' > 'Advanced' and select an email from the 'From' field's drop-down options.

What is the limit for adding email addresses and domains in Whitelist and Blacklist?

  • There is no limit to the number of emails or domains you can add in whitelist and blacklist.

What does 'Allow desktop notifications' under 'Preferences' > 'Advanced' mean?

  • This turns on browser notifications that alerts a user that they have received a new email. Webmail must be logged in and open in the browser for users to receive notifications.

What file format is supported by the “Upload a sound file” for new mail (under Preferences > Advanced support)?

  • Uploading sound files supports mp3 and wav files.


What is 'Accounts' under the Preference tab?

  • Account lets you add external email accounts to receive all your emails in one place.

I don't see 'Accounts' as an option in Preferences.

  • *This feature is only available with certain hosting plans. Confirm with your domain administrator whether this is available to you. *

Does the 'Accounts' tab support IMAP? If so, will added email accounts contribute to my usage data?

  • Yes. The Accounts tab supports IMAP and any emails added will contribute to your usage data. In this scenario, your external mail data will be downloaded.

Is there a limit on the number of emails I can add to my inbox from other platforms, such as Outlook, Gmail, or Yahoo?

  • No. There is no limit on the number of configured emails added to your inbox.

Terms & Conditions