Setup and guides

Shaw Business Billing & Payments

Learn about your Shaw Business bill including how to access your billing and account information online. Discover the multiple, convenient options to pay your bill.

How do I access my invoice/s online?

ComplexityEasy

Because of the diverse product offerings offered by Shaw, you may receive multiple invoices for your Shaw Business services.

Use the guidelines below to easily manage your billing and payments.

  • For 11 digit account numbers (XXX-XXXX-XXXX) skip to Small & Medium Business Billing & Payments
  • For 5-6 digit account number that look something like this: 112233 skip to Enterprise Billing & Payments

You can login online for both types of accounts via the following methods:

Because of the diverse product offerings offered by Shaw, you may receive multiple invoices for your Shaw Business services.

Use the guidelines below to easily manage your billing and payments.

  • For 11 digit account numbers (XXX-XXXX-XXXX) skip to Small & Medium Business Billing & Payments
  • For 5-6 digit account number that look something like this: 112233 skip to Enterprise Billing & Payments

You can login online for both types of accounts via the following methods:

  1. Visit Shaw Business Account Sign-In, Manage Account - Shaw Business
    • Select Small & Medium Business for 11 digit account numbers
    • Select Enterprise Business for 5 digit account numbers
  2. Login in with your credentials

Select Small & Medium Business or Enterprise Businesss
Select Small & Medium Business or Enterprise Businesss

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Small & Medium Business Billing and Payments

ComplexityEasy

Shaw mails out a monthly invoice corresponding with your billing period. We enourage you to save some trees and opt out of this by signing up for E-Bill via My Shaw. All of your invoices are available in PDF online. Keep reading to find out how to view and download your Shaw Bill and for walk throughs on how make a one time payment or set up auto payments through My Shaw.

Shaw mails out a monthly invoice corresponding with your billing period. We enourage you to save some trees and opt out of this by signing up for E-Bill via My Shaw. All of your invoices are available in PDF online. Keep reading to find out how to view and download your Shaw Bill and for walk throughs on how make a one time payment or set up auto payments through My Shaw.

To view and download PDF invoices

  1. Once you have signed in to My Shaw, click My Bills on the navigation bar at the top.
  2. By default, your last month of bills will display under your current balance.
  3. Select the options on the "Transactions" menus to change the date range of bills being displayed.
  4. To see more information about previous bills, click View Bill next to the bill listed in the left column.

View current and past invoices
View current and past invoices

Invoice will contain:

  • Current month and advance month services
  • **Exception in Vancouver and Manitoba regions where services are billed consumption and will only be current month.
  • Usage charges for the current month, if applicable
  • One-time charges such as installation or wiring charges, if applicable

Future monthly invoices will contain:

  • Usage charges for the current month, if applicable
  • Advance monthly recurring charges for the next month
  • **Exception in Vancouver and Manitoba regions where services are billed in consumption and will be current month



Shaw Business Payment Options

All invoices are due by the date on the front page.

Pay through My Shaw

My Shaw (one time payments or set up Auto payments

  • One time payments

    (Click image to enlarge)

    My Shaw one time payment
    My Shaw one time payment

  • Set up Auto Payments

    (Click image to enlarge)

    Set up My Shaw auto payments
    Set up My Shaw auto payments

    Other payment options

    Electronic payments through your financial institution

    • Online banking – choose Shaw Cablesystems GP
    • Wire transfer
    • Electronic Funds Transfer (EFT)

    Pay at the teller through your financial institution

    • This option can take up to 2 weeks for the funds to be transferred to Shaw Cablesystems – Choose Shaw Cablesystems GP

    Call Shaw to make a payment

    • Or arrange for pre-authorized payments to 1-877-742-9249

    Mail a Cheque to
    Shaw Cablesystems
    Box 2468, Station Main
    Calgary, AB T2P 4Y2

OR Couriered to your closest retail location

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Enterprise Billing & Payments

ComplexityEasy

Shaw Business mails a condensed “environmentally friendly” invoice at the beginning of each month. This summary invoice does not contain all of your service details. Full invoice details and billing history is available 24/7/365 through our online portal. We encourage you to save a few trees and sign up for E-Bill online. If you would like to opt in or out for receiving a paper invoice or E-Bill email us or call 1-866-244-7474.

A login ID and password is included as part of the introductory package. Login information also appears after the service charges section of both the summary and detailed invoices.

Shaw Business mails a condensed “environmentally friendly” invoice at the beginning of each month. This summary invoice does not contain all of your service details. Full invoice details and billing history is available 24/7/365 through our online portal. We encourage you to save a few trees and sign up for E-Bill online. If you would like to opt in or out for receiving a paper invoice or E-Bill email us or call 1-866-244-7474.

A login ID and password is included as part of the introductory package. Login information also appears after the service charges section of both the summary and detailed invoices.

To access detailed invoices or data usage graphs (metered and sustained usage plans only):

  • Login to Shaw Business online portal
  • Enter login ID and password
  • Login issues or password resets please contact: clientservices@shawbusiness.ca

Shaw business online portal
Shaw business online portal

Your first invoice will contain:

  • Prorated monthly recurring charges for the current month based on the date your service was installed (e.g. June 10-30)
  • Usage charges for the current month, if applicable (June 10-30)
  • Advance monthly recurring charges for the next month (July 1-31)
  • One-time charges such as installation or wiring charges, if applicable

Future monthly invoices will contain:

  • Usage charges for the current month, if applicable (Jul 1-31)
  • Advance monthly recurring charges for the next month (Aug 1-31)

Payment Methods

All invoices are due upon receipt. Payment can be made by:

  • Electronic payments through your financial institution

    • Online banking – choose Shaw Business Solutions
    • Wire transfer
    • Electronic Funds Transfer (EFT)
  • Pay at the teller through your financial institution (this option can take up to 2 weeks for the funds to be transferred to Shaw Business)

  • Call in a credit card payment or arrange for pre-authorized payments to 1-866-244-7474 option 3, then option 1

  • Cheque
    Mail to:
    Shaw Business
    PO Box 1607, STN M
    Calgary, AB T2P 2L7

OR Couriered to your closest retail location

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