Setup and guides

Small & Medium Business Billing and Payments

Contents
Overview

Shaw Business invoices for Small & Medium business are identified by 11 digit account numbers. Use these guidelines for managing your billing and payments.

About your invoice

Shaw mails out a monthly invoice corresponding with your billing period. We encourage you to save some trees and opt out of this by signing up for E-Bill via My Shaw. All of your invoices are available in PDF online. Keep reading to find out how to view and download your Shaw Bill and for walkthroughs on how make a one time payment or set up auto payments through My Shaw.

To view and download PDF invoices

  1. Once you have signed in to My Shaw, click My Bills on the navigation bar at the top.
  2. By default, your last month of bills will display under your current balance.
  3. Select the options on the Transactions menu to change the date range of bills being displayed.
  4. To see more information about previous bills, click View Bill under Account History.

View current and past invoices

Invoice will contain:

  • Current month and advance month services
  • **Exception in Vancouver and Manitoba regions where services are billed consumption and will only be current month.
  • Usage charges for the current month, if applicable
  • One-time charges such as installation or wiring charges, if applicable

Future monthly invoices will contain:

  • Usage charges for the current month, if applicable
  • Advance monthly recurring charges for the next month
  • **Exception in Vancouver and Manitoba regions where services are billed in consumption and will be current month

Payment Options

As a Shaw Business customer, we make it easy for you to pay your bill. Discover the multiple, convenient options for paying your bill. All invoices are due by the date on the front page.

Pay through My Shaw website

How to make a one time payments

  1. Visit my.shaw.ca.
  2. Sign in using your Shaw ID and password.
  3. Under My Bills, click the Make a payment button.
  4. Enter a payment amount.
  5. Enter your payment details or select a saved credit card profile.
  6. Select Pay now.

Select Save Card to save your payment information securely for future use.

Make a payment

How to set up Auto Payments

  1. Select Subscribe under Account Overview -> Auto Payments
  2. Select Set up Auto Payments
  3. Enter credit card details
  4. Select Sign Up


How to unsubscribe from Auto Payments

  1. Select Unsubscribe under Account Overview -> Auto Payments.
  2. Confirm you want to unsubscribe.
  3. Select Save to unsubscribe.


Other payment options

  • Electronic payments through your financial institution which includes online banking, wire transfer and Electronic Funds Transfer (EFT)
  • In-person through a teller at your financial institution
  • Calling in a credit card or arranging for pre-authorized payments by calling 1-866-244-7474 and selecting option 3, then option 1
  • Mailing in a cheque
  • OR Couriered to your closest retail location

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