Setup and guides

How to moderate a conference call

Learn how to moderate your Meet-Me Conference service from Shaw Business. Moderator controls appear once you join the conference.

How to moderate a conference call

When the Meet-Me Conferencing Moderator Console is launched, it shows all of the conference details. As moderators and participants join the conference, the console is updated with this new information. The moderator controls are visible once a moderator or participant has joined the conference.

The Moderator Console can be launched by either the host or a delegate and you must be logged in to your own user profile.

The Launch Moderator Client button will not be available if you are logged in as the group administrator.

Follow these steps to launch the Conference Moderator Client (console):

When the Meet-Me Conferencing Moderator Console is launched, it shows all of the conference details. As moderators and participants join the conference, the console is updated with this new information. The moderator controls are visible once a moderator or participant has joined the conference.

The Moderator Console can be launched by either the host or a delegate and you must be logged in to your own user profile.

The Launch Moderator Client button will not be available if you are logged in as the group administrator.

Follow these steps to launch the Conference Moderator Client (console):

  1. Select Calling Features.
    Select calling features
    Select calling features
  2. Click Edit on the conference you wish to launch.
    Edit Conference
    Edit Conference
  3. A new window will pop open with options to manage your conference.
    Smartvoice Meet-Me Conference Moderator Bridge
    Smartvoice Meet-Me Conference Moderator Bridge
  4. Select your conference options.
  5. To start the conference, select Start Moderator Client.
    Start the conference
    Start the conference
  6. The Moderator Client will load in a new window. You may need to allow pop-ups for this site on your web browser.
    Allow pop ups
    Allow pop ups
  7. If prompted, or if you are calling the conference number from a phone, enter the required 'Moderator Pin'.
    Enter Moderator Pin
    Enter Moderator Pin
  8. Add a participant
    • You can add participants by calling them from the dialler in the console by entering the participant's phone number.
    • If participants are invited from the console, the conference will dial their number and when they pick up, they will automatically be placed into the conference (without having to enter the Conference ID). This feature is only available if 'Individual Outdial' is enabled for the bridge by the group administrator ('Group Services' > 'Site Services' > 'Meet-Me Conferencing').
      Individual Outdial
      Individual Outdial
    • Alternatively, the participant can join the conference by dialing the conference number and entering the 'Conference ID' given to them by the moderator.
      Enter Conference ID
      Enter Conference ID
  • Once the call is in progress, the participants can be managed through this console.

    Bridge Console
    Bridge Console


Some of the functions available through the console are:

  • Conference Header Bar – Displays the moderator information, conference information (such as name, ID, number, and security PINs), and contains general controls.
  • Help and Sign Out links – Links for help and for the user to sign out.
  • Global Message Area – Displays any information, warning, or error message that needs to be communicated to the user for 10 seconds.
  • General controls – Allows you to perform actions on the conference. They include: Lock/Unlock Conference, Start/Pause/Resume/Stop Recording, Lecture Mode, End Conference, and Call History.
  • Dialer – Allows you to add participants to the conference.
  • Message History window – Lists the last 15 messages that were displayed in the Global Message Area, ordered from the most recent to the oldest.

To control conference features through your handset, you can use the * codes shown below.

Feature DescriptionFeature Access Code
Transfer to Operator *0
Mute/Unmute Line *1
Participant Count / Roll Call *2
Lecture Mode On/Off (moderator only) *3
Lock/Unlock Conference (moderator only) *4
Recording Options (moderator only) *5
Invite New Participant (moderator only) *6
Enter Self Identification Code *7
End Conference (moderator only) *8
Log in as Moderator *9
Return to Conference *#
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