Troubleshooting

How to set up SmartVoice speed dial

Learn how to set up and use the Shaw Business SmartVoice speed dial service, which allows you to place calls using a programmed directory of frequently called numbers. It is available as Speed Dial 8 and Speed Dial 100.

Programming Speed Dial

ComplexityMedium

There are two ways you can set up your speed dial:

  1. Through the phone using feature codes
  2. Through your SmartVoice online portal @ smartvoice.shawbusiness.ca

There are two ways you can set up your speed dial:

  1. Through the phone using feature codes
  2. Through your SmartVoice online portal @ smartvoice.shawbusiness.ca

How to add SmartVoice speed dial through your phone

Use these feature access codes to add speed dials using your handset:

  • Speed Dial 8: *74
  • Speed Dial 100: *75

Speed dial via the phone

  1. To program: Lift the telephone handset. Press the assigned code.
  2. At the dial tone, enter the two-digit code that represents the number you want to program, followed by the complete number [0-99].
  3. Press the # key. The speed number is programmed.

Speed dial online

Once logged into your indvidual SmartVoice portal:

  1. Select the Calling Features tab.

Smartvoice Dashboard Calling Features
Smartvoice Dashboard Calling Features

  1. Scroll down to the Outgoing Calls section.
  2. Select your speed dial service by clicking on Edit.

Choose a speed dial option
Choose a speed dial option


Speed Dial 8:

The Edit screen provides a list of eight entries [2-9] for speed dial numbers.

  1. Enter a phone number (requires preceding '1' for long distance numbers).
  2. Enter a name in the Name field.
  3. Click Save when you are finished.

SmartVoice speed dial 8
SmartVoice speed dial 8


Speed Dial 100:

The Edit screen provides a list of entries [00-99]. It also allows for a .CSV upload and download of a speed dial list.

  1. Select Add.
  2. Enter a phone number (requires preceding '1' for long distance numbers).
  3. Enter a contact name under Description.
    • Repeat steps 1-3 for each new entry.
  4. Click Save when you are finished.

Smartvoice speed dial 100
Smartvoice speed dial 100

Import/Export

  • Export CSV: Downloads current speed dial entries in a .CSV file format.

  • Import CSV: Allows bulk entry by importing a speed dial list in .CSV file format.

    1. Use the Export CSV option to download the current speed dial list.

      Smart Voice Export Speed Dial 100
      Smart Voice Export Speed Dial 100

    2. Edit or add additional entries as needed to the .CSV file.

    3. Select Browse and select your updated .CSV file on your computer.

    4. Select the Upload button.

    5. Click Save when you are finished.

    Smart Voice Import speed dial 100
    Smart Voice Import speed dial 100

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How do I make a call using SmartVoice speed dial?

Dialling varies slightly depending on your subscribed speed dial service:

Speed Dial 8:

  1. Lift receiver.
  2. Press number assigned to contact (2-9).
  3. Press Send.

Speed Dial 100:

  1. Lift receiver.
  2. Press # key.
  3. Press two-digit number assigned to contact (00-99).
  4. Press Send.